Sendcloud

Hi @mkovcy,

Thank you for posting your questions.

Below you will find the answers to your questions.

Is it possible to get tracking number from rest api? Yes, this is possible. You can set up an API integration in your Sendcloud account in order to retrieve the parcel IDs associated with the labels created with your WooCommerce integration ang get the tracking number from the payload,  

You can find more information in our official API documentation here:
https://api.sendcloud.dev/docs/sendcloud-public-api/parcels/operations/list-parcels

Also is it possible to save tracking number as order meta?
Currently, we send tracking information as a string in order notes. There is a feature request for sending the tracking number as order meta.. You can create a support ticket in order to have your Sendcloud User ID linked to the feature request and our support team will get back to you once the feature request has been implemented.

You can find more information about our support channels here:
https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-contact-Sendcloud-support  

I hope to have informed you sufficiently.

Best regards,

Edson | Technical Support Specialist

Hi @masdazai,

Thank you for posting your question.

Our module will change the status of the order upon label creation from processing or on-hold to completed .With an integration or plugin in between, the behavior you describe (changing the order status to shipped) will not be achieved.

In case of further questions, please feel free to contact us directly. More information here.

Best regards,

Edson | Technical Support
Sendcloud

Hi @groothedde ,

Thank you for reporting this issue.

You can create a ticket directly by sending an email to: support@sendcloud.com

Please provide us with the following information:

WooCommerce version:
Sendcloud module version:
Email address associated with your Sendcloud account.

Make sure to enable the remote support in your account. More information in this article: https://support.sendcloud.com/hc/en-us/articles/360061397371-How-to-enable-remote-support-Agent-Login-

Our agents will be able to further assist you once your ticket arrives in the queue.

Best regards,

Edson
Sendcloud

Hi @rooiboscitrus and @nathanleroux,

Thank you for posting your feedback.

This thread has been closed because the issue is being handled with our users directly via the support tickets.

We indeed released the new version last week and this version 2.2.10 includes the fix for missing service point shipping methods in orders.

If the issue continues to occur, I would like to kindly ask you to report it via the support ticket and our support team will proceed accordingly.

Thank you for your understanding.

Best regards,

Edson
Sendcloud

Hi @akdigital84 ,

Thank you for your reply.

Please find my responses below.

can we expect to get a ‘Shipped’ status update from your plugin soon:
We do not have any plan to bring this in the near future, nevertheless, I would like to recommend you to submit the feature request officially here:
https://releaselog.sendcloud.com/feature-requests

or at least a stored parcel number as order_meta for example, in the near future:
Our development team has for this feature an official request to improve our module. There is no ETA yet. We will inform all our users via the release notes once this feature is implemented.

I hope to have informed you sufficiently.

Best regards,

Edson
Sendcloud

Hi @rooiboscitrus ,

Please create a support ticket, directly via the support section in the Sendcloud panel or by sending an email to support@sendcloud.com, so we can assist you accordingly.

We are eager to further investigate the issue and fix it but, in order to do that, we will need you to provide us order numbers as reference (from the orders where the Service Point is missing).

Best regards,

Riccardo
Sendcloud

Hi @rooiboscitrus ,

I would like to kindly ask you to create a support ticket in order to investigate this issue. Some users have been reporting this issue so an investigation is needed. Please provide us with the order numbers as reference.

You can create a support ticket directly from your Sendcloud account under the support section or by sending an email to support@sendcloud.com

Best regards,

Edson
Sendcloud

Hi Eric,

I do not see any account on our side related to your name, so we are unable to reach out to you. Please share your contact details and we are happy to assist in the setup.

While we aim to have the most intuitive setup, we always look at the shipping profile of our customers, case by case, to see if we can assist with optimizing the whole process around shipping.

Best,
Stefan