Hi @groothedde ,
Thank you for reporting this issue.
You can create a ticket directly by sending an email to: support@sendcloud.com
Please provide us with the following information:
WooCommerce version:
Sendcloud module version:
Email address associated with your Sendcloud account.
Make sure to enable the remote support in your account. More information in this article: https://support.sendcloud.com/hc/en-us/articles/360061397371-How-to-enable-remote-support-Agent-Login-
Our agents will be able to further assist you once your ticket arrives in the queue.
Best regards,
Edson
Sendcloud
The thing is. I cannot make a ticket at your portal and cannot open up a chat session. Tried different browsers, on my laptop, on my phone. I think it has to do with my account or something. This is the only way I can reach support.
tried to communicate with the account manager but no luck either.
email: Bas@apex-triathlon.com
woocommerce version is: Version 7.1.0
Sendcloud version: Version 2.2.13
This is what the message is when connectiog from Woocommerce
{
"id": 71200281,
"base_url": "https://apex-triathlon.com",
"response_code": 404,
"full_url": "https://apex-triathlon.com/wc-api/v2/orders?filter%5Bcreated_at_max%5D=2022-12-05T14%3A30%3A38Z&filter%5Bcreated_at_min%5D=2022-12-05T14%3A30%3A38Z&filter%5Blimit%5D=1&filter%5Bmeta%5D=true&filter%5Border%5D=DESC&filter%5Borderby%5D=created_at&page=1&oauth_consumer_key=ck_46b5a9f347684cc9fe2aecc7ef7aca119d5d562f&oauth_timestamp=1670250638&oauth_nonce=917419ca1bc1629b1e4f61515e22aaee1fc2f40b&oauth_signature_method=HMAC-SHA256&oauth_signature=KijpVQNxOtXNRvNhe1EbHVhcOs2cD9IKZ7I8ZSHTYfI%3D",
"method": "GET",
"request": {
"payload": null,
"headers": {}
},
"response": {
"headers": {},
"body": ""
},
"exception": null,
"created_at": 1670250638591,
"protected": true,
"additional_data": "",
"formatted_date": "12/05/2022 3:30:38 PM"
}
Hi Bas,
I sent you an email on Tuesday Dec. 6th. This is the ticket number as a reference: #1582861
We will keep the communication via the support ticket.
Best regards,
Edson | Sendcloud
