Hi @suffa01,
Oh ok, good find. I’m not sure why Square itself would break the multi-step checkout and other payment methods would work. Would the plugin/theme you were using to create that have logging as well? Perhaps there would be a clue there.
Hi @bluetchmn,
Thanks for the system status and for trying those first suggestions. Just to clarify again for me, you can’t create a product from within WooCommerce with your current admin user? Nor does it work if you created a new admin user and tried to create a new product in Woo?
If that is the case, I would perhaps try deactivating all other plugins besides WooCommerce and see if the issue persist.
From there, if it does, it seems like it could be a permission issue on the site itself. At that point it might be helpful to get your host involved
Hi @boppar,
Please let us know if that CSS that @jarretc provided does the trick. If not, it’ll be helpful to have a URL to your site. Thanks.
Hi @lordbosa,
That’s an interesting issue here. Perhaps a code snippet removes all other card icons or there is just a general conflict happening here.
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Hi @ravigreencubes,
That error from our Stripe plugin says your publishable and secret keys are not correct. Can you double check those and try to copy and paste them again from your Stripe.com account.
Could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Hi @stevekatasi,
Thanks for the follow up questions. 🙂
So, would that work if I attempted to take payment 8 days from authorisation (192 hours)?
This would not work, unfortunately. The authorization would have expired and thus capturing the charge wouldn’t work. Just barely expired, but expired.
I also see that this is applied at a global level within the account – i.e. all transactions, free trial or otherwise, would only authorise.
Correct again, it’s all or nothing at the moment with Stripe out of the box. Perhaps with some advanced custom work you can make authorizations apply to certain products, users, etc…
how would I take the payment automatically at the 7/8th day
This does require you to change the order status to complete, or manually edit the order and use the Order actions dropdown to select capture charge.
Hi @tmora,
From the site the only cart I am able to easily access is this one that slides in from the right side of the page.
Link to image: https://cld.wthms.co/BvKEj3
If I go to the cart page directly (just type /cart) I do see the giant images. From what I can see as well the theme, or something, has modified the size of the thumbnail image WooCommerce would normally generate.
I say that because in the cart I see the image has the thumbnail class from WooCommerce, but it’s loading a 935×1210 px sized image. So for one, the theme itself shouldn’t generate such a large image for the cart product images. Secondly, a few lines of CSS help fix the layout as well.
Link to image: https://cld.wthms.co/6mP8rr
.shop_table .cart_item th,.shop_table .cart_item td {
max-width: 150px;
}
img.attachment-woocommerce_thumbnail.size-woocommerce_thumbnail.lazyloaded {
width: 100%;
height: auto;
}
Hi @chidobernie,
Would you be able to provide a URL to your site, and perhaps some screenshots that reference the areas you are talking about.
Thanks!
Hi @themassapothecary,
It looks like you might’ve found something that works for you? At the moment I see the product images have borders with space inbetween the products, also the category, price, and add to cart buttons are centered.
Link to image: https://cld.wthms.co/XMsuiz
Hi @slaymakermkting,
At the moment this looks like it could be an AJAX error with the way you’ve integrated Google Tags into the site, either through a plugin or custom code.
I would then try some conflict troubleshooting to help rule out that integration, or other plugins and your theme. The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Hi @nkwebdesign,
This all depends on the image support your theme has built into it for WooCommerce, but head into the Customizer and in there go to WooCommerce > Product Images. Try changing your cropping options there and/or trying different aspect ratios.
Hi @beret,
From those screenshots it appears that the three USPS Priority Mail rates are coming from the Flexible Shipping plugin.
Link to image: https://cld.wthms.co/oyyX6Y
I’m not familiar with the plugin and how it adds USPS or other services, but the enlarged icon seems to be next to Local Pickup and not coming from Flexible Shipping.
Do you know how that icon was added to Local Pickup?
Hi @suffa01,
Could you enable logging under WooCommerce > Settings > Payments and select Manage next to Square. Then at the bottom of those settings you’ll see a checkbox to enable Logging.
Link to image: https://cld.wthms.co/t7saqj
Then if any errors are logged you’ll find those under WooCommerce > Status > Logs tab. There will be a Square log for every day that logging is enabled. Pick the appropriate day to find that days logs.
Would you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Thanks, this info will be helpful in troubleshooting your issues.
Hi @bluetchmn,
That is an odd issue here indeed. It seems mostly related to WordPress/WooCommerce itself here since no matter what you do you can’t create products.
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
One thing you can try is under **WooCommerce > Status > Tools**. There you’ll see a reset capabilities button. I’m not confident that will work for this issue, but it’s worth a shot.
Link to image: https://cld.wthms.co/VWLHxS
@susanlangenes,
You are most welcome. In the meantime do you know if there were any previous version of Stripe that worked on the site, without causing fatal errors at the least? Perhaps you can downgrade the plugin to a previous version to continue using it.
