Support » Plugin: WooCommerce Square » Could not import “X” from Square. You do not have permissio

  • Resolved bluetchmn

    (@bluetchmn)


    Hello,

    Im having trouble importing all of my products. When it gets to a certain point (which varies) it says “Could not import “X” from Square. You do not have permission to create products.” Im logged in as the Administrator in WordPress and I created the items in Square as the Owner of the store.

    Ive tried:
    1) Deleting all my products and re-adding them … no go
    2) Deleting and re-installing the plugin … no go
    3) Creating a ‘Store Owner’ account in WordPress and attempted both of the above … no go

    Running:
    Wordpress 5.3
    PHP Version: 7.3
    WooCommerce Version: 3.8
    WooCommerce Square Version: 2.0.7

    Any help would be greatly appreciated

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support ryanr14

    (@ryanr14)

    Hi @bluetchmn,

    That is an odd issue here indeed. It seems mostly related to WordPress/WooCommerce itself here since no matter what you do you can’t create products.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    One thing you can try is under **WooCommerce > Status > Tools**. There you’ll see a reset capabilities button. I’m not confident that will work for this issue, but it’s worth a shot.


    Link to image: https://cld.wthms.co/VWLHxS

    bluetchmn

    (@bluetchmn)

    Thanks for the reply. Here is the system status. Im trying the ‘reset capabilities’ right now.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://giftapriest.com
    Site address (URL): https://giftapriest.com
    WC Version: 3.8.0
    REST API Version: ✔ 1.0.2
    Log Directory Writable: ✔
    WP Version: 5.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.11
    PHP Post Max Size: 260 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1500
    cURL Version: 7.67.0
    OpenSSL/1.0.2t
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.23-23
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.8.0
    WC Database Prefix: CiT_
    Total Database Size: 113.21MB
    Database Data Size: 78.43MB
    Database Index Size: 34.78MB
    CiT_woocommerce_sessions: Data: 0.37MB + Index: 0.02MB + Engine MyISAM
    CiT_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    CiT_comments: Data: 0.54MB + Index: 0.41MB + Engine MyISAM
    CiT_layerslider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_layerslider_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_options: Data: 36.92MB + Index: 3.55MB + Engine MyISAM
    CiT_postmeta: Data: 30.88MB + Index: 20.68MB + Engine MyISAM
    CiT_posts: Data: 5.09MB + Index: 3.08MB + Engine MyISAM
    CiT_revslider_css: Data: 0.10MB + Index: 0.00MB + Engine MyISAM
    CiT_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    CiT_revslider_slides: Data: 0.14MB + Index: 0.00MB + Engine MyISAM
    CiT_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_termmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    CiT_terms: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    CiT_term_relationships: Data: 1.96MB + Index: 4.14MB + Engine MyISAM
    CiT_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    CiT_usermeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    CiT_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    CiT_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_wc_customer_lookup: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    CiT_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_wc_product_meta_lookup: Data: 1.39MB + Index: 1.83MB + Engine MyISAM
    CiT_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    CiT_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    CiT_woocommerce_square_customers: Data: 0.20MB + Index: 0.28MB + Engine MyISAM
    CiT_yoast_seo_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    CiT_yoast_seo_meta: Data: 0.73MB + Index: 0.66MB + Engine MyISAM
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (26) ###
    
    LayerSlider WP: by Kreatura Media – 6.9.2
    Advanced Custom Fields PRO: by Elliot Condon – 5.8.6
    Akismet Anti-Spam: by Automattic – 4.1.3
    bbPress: by The bbPress Contributors – 2.6.1
    Contact Form 7: by Takayuki Miyoshi – 5.1.5
    Convert Plus: by Brainstorm Force – 3.5.1
    Flexible Shipping UPS: by WP Desk – 1.7.5
    Fusion Builder: by ThemeFusion – 2.1.1
    Fusion Core: by ThemeFusion – 4.1.1
    Fusion White Label Branding: by ThemeFusion – 1.1.3
    Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.9
    IgniteWoo Updater: by IgniteWoo.com – 3.0
    Jetpack by WordPress.com: by Automattic – 7.9.1
    PWA: by PWA Plugin Contributors – 0.3.0
    Slider Revolution: by ThemePunch – 6.1.4
    The Events Calendar: by Modern Tribe
    Inc. – 4.9.12
    
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.16.20.24
    
    WooCommerce Admin: by WooCommerce – 0.22.0
    WooCommerce Dropshipping: by WooCommerce – 1.2.18 – Not tested with the active version of WooCommerce
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.15
    WooCommerce USPS Shipping: by WooCommerce – 4.4.35
    WooCommerce Square: by WooCommerce – 2.0.7
    Store Toolkit for WooCommerce: by Visser Labs – 2.1.1 – Not tested with the active version of WooCommerce
    WooCommerce Wishlist & Gift Registry Pro: by Ignitewoo.com – 4.0.23 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.8.0
    Yoast SEO: by Team Yoast – 12.5.1
    
    ### Inactive Plugins (1) ###
    
    HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 7.17.2
    
    ### Must Use Plugins (2) ###
    
    Endurance Page Cache: by Mike Hansen – 1.6
    SSO: by Garth Mortensen
    Mike Hansen – 0.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: ❌ Page not set
    Cart: #16564 - /cart/
    Checkout: #16586 - /checkout/
    My account: #16576 - /my-account/
    Terms and conditions: #3 - /privacy-policy/
    
    ### Theme ###
    
    Name: Avada Child
    Version: 1.0.0
    Author URL: https://theme-fusion.com
    Child Theme: ✔
    Parent Theme Name: Avada
    Parent Theme Version: 6.1.1
    Parent Theme Author URL: http://themeforest.net/user/ThemeFusion
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: Avada/woocommerce/cart/cart.php
    Avada/woocommerce/checkout/form-pay.php
    Avada/woocommerce/checkout/review-order.php
    Avada/woocommerce/checkout/thankyou.php
    Avada/woocommerce/loop/loop-start.php
    Avada/woocommerce/single-product/add-to-cart/variable.php
    Avada/woocommerce/single-product/short-description.php
    Avada/woocommerce/single-product/tabs/additional-information.php
    Avada/woocommerce/single-product/tabs/description.php
    
    ### Templates ###
    
    thumbnail: 
    medium: 
    medium_large: 
    large: 
    1536x1536: 
    2048x2048: 
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    portfolio-one: 
    portfolio-two: 
    portfolio-three: 
    portfolio-five: 
    blog-large: 
    blog-medium: 
    recent-posts: 
    recent-works-thumbnail: 
    200: 
    400: 
    600: 
    800: 
    1200: 
    woocommerce_thumbnail: 
    woocommerce_single: 
    woocommerce_gallery_thumbnail: 
    shop_catalog: 
    shop_single: 
    shop_thumbnail: 
    
    ### Action Scheduler ###
    
    Complete: 1,800
    Oldest: 2019-10-22 11:09:05 -0500
    Newest: 2019-11-22 09:24:34 -0600
    
    Pending: 3
    Oldest: 2019-11-22 10:02:24 -0600
    Newest: 2019-11-27 16:34:06 -0600
    
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    Newest: 2019-11-27 16:12:28 -0600
    
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    Failed: 0
    Oldest: –
    Newest: –
    
    
    bluetchmn

    (@bluetchmn)

    @ryanr14 no go on resetting capabilities.

    Plugin Support ryanr14

    (@ryanr14)

    Hi @bluetchmn,

    Thanks for the system status and for trying those first suggestions. Just to clarify again for me, you can’t create a product from within WooCommerce with your current admin user? Nor does it work if you created a new admin user and tried to create a new product in Woo?

    If that is the case, I would perhaps try deactivating all other plugins besides WooCommerce and see if the issue persist.

    From there, if it does, it seems like it could be a permission issue on the site itself. At that point it might be helpful to get your host involved

    Plugin Support Con Schneider

    (@conschneider)

    Automattic Happiness Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

    Hello there! Was this resolved? I am also having the same issue and I have already have tried what Ryan suggested.

    @josencreative

    No, it wasn’t resolved. I just didn’t respond in time.

    My new attempt (which is underway as we speak) is just trying a fresh install of wordpress and then sync all products. It takes a while but if it works it will rule out the plug-in as the issue. I’ll post here if it works.

    I tried contacting my host and they said that it’s a strange issue, I was chatting with them for about 30 minutes and they said they were gonna have to get back to me cause they also tried modifying file permissions and still didn’t work

    Let me know if anyone here has any other suggestions meanwhile.Really need to get this going for my client’s site.

    Thanks!

    @josencreative I reinstalled wordpress and ran the sync and did NOT receive ‘permission issues.’ My sync failed to grab 800ish products but I think its because it timed out.

    Got it! How did you do the re-install? Just from the Dashboard? Or did you delete everything and start from scratch?

    I was told that this was also the solution from the support team, so if you could please help me out, I would greatly appreciate it!

    Thanks!

    @bluetchmn Running into the same issue on my end. Would love to know how you resolved. When you say you “reinstalled wordpress”, do you mean you updated the existing version? or you spun up a completely new wordpress instance, essentially starting from scratch?

    @onlyremenis At first glance it seemed to work but when I ran the sync again it came up with the same error.

    @ryanr14 @conschneider I know this thread was marked ‘closed’ but we are still searching for a fix. Any ideas?

    • This reply was modified 1 month, 2 weeks ago by bluetchmn.
    • This reply was modified 1 month, 2 weeks ago by bluetchmn.

    @bluetchmn I reached out to Woocommerce Support who informed me the Woocommerce Square plugin was updated. I updated to the latest version (Version 2.0.8) and can confirm I was able to import new products without any permissions issues.

    @onlyremenis This is the best news I’ve heard in a long time! Thanks for posting. I was about to switch CMS’s over this.

Viewing 14 replies - 1 through 14 (of 14 total)
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