Reedwanul Haque

Dear @sedlacekmartin ,

Thanks for reaching out to us & extremely sorry for the delayed response.

First of all, I’m unable to view the screenshot you shared. Please note that email notifications don’t rely solely on MetForm settings, your server also needs to be properly configured to send emails. Below are a few suggestions to help ensure this feature works smoothly:

1. SMTP configuration: This is the most important part. You should make sure that the SMTP configuration in your site is working. You can use this plugin ( https://wordpress.org/plugins/wp-mail-smtp/ ) to test the configuration. This will help to solve your problem. You can test your SMTP configuration by sending a test email with the plugin. If the mail is sent then the SMTP is configured properly, if not then you need to set up the SMTP.
2. Invalid Email: This could also be caused by adding an invalid email account in the Notification settings. Please make sure the email address/es you have added is/are valid.
3. Store Entries Option: Please keep the Store Entries option enabled. We recommend keeping that option always enabled because this function is required for “Confirmation”, “Notification” and other functionalities to work. Please see the screenshot ( https://d.pr/i/ELI9s6 ) to be clear about where to find it.
4. Cache: Please make sure to clear all the cache from your website including any plugin, browser, server, or CDN (e.g. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one.

After following these instructions I hope your issue will be solved.

Best Regards,
Reju

Dear @frolig,

Thanks for reaching out to us. We were on Eid vacation, and due to the limited availability of support agents during this time, there was a delay in our response. We are extremely sorry for the delay and any inconvenience caused.

I understand your concern and would like to clarify that when the country code +33 (for France) is used, you should not add a leading zero before the phone number. This is a standard formatting rule for French numbers — the leading “0” is only used when dialing within France, not when using the international format. So, for example, instead of writing +33 06 12 34 56 78, the correct format would be +33 6 12 34 56 78.

Currently, there isn’t any option to add “0” in this format. You can request it as a feature so our dev team can prioritize it accordingly. Please visit the Feature page and click the Roadmap & Feature Request button from USEFUL LINKS section & submit the form. Your patience and cooperation are greatly appreciated.

Feel free to reach out if you have any other questions or need further clarification.

Best Regards,
Reju

Dear @wavycrockett,

Thank you for reaching out to us.

We’ve received a support ticket regarding the same issue in our support center and have already responded there. Please follow the instructions provided in that ticket. If you have any further questions or concerns, feel free to reply directly to the ticket — we’ll be happy to assist you further.

Best Regards,
Reju

Dear @vinayalle34 ,

I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.

If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

Best Regards,
Reju

Dear @amesbryce ,

I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.

If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

Best Regards,
Reju

Dear @fnicollet ,

I hope you’re doing well, and I completely understand your concern. I had already forwarded the issue to our development team for further investigation. They’ve identified the problem and implemented a fix, which will be included in the next version release. The updated version is expected to be released soon. I hope this clarifies the situation. Your patience and cooperation are greatly appreciated.

Best Regards,
Reju

Dear @abwt,

Thanks for reaching out to us.

I’ve tried to replicate the issue on our end using the free version of the Breakdance plugin, and everything appears to be working fine. Please ensure you’re using the latest versions of both plugins.

If the issue persists, it likely stems from the Pro version of Breakdance. As per WordPress.org guidelines, we’re unable to discuss Pro plugin-related issues here. To get assistance, please navigate to WP Social > Get Help and click on the Support Center option. You can refer to this screenshot for clarity: https://d.pr/i/tvJUT9. From there, submit the issue with detailed information via the support form. Our support team will thoroughly review and help resolve the matter promptly. We appreciate your patience and cooperation.

Best Regards,
Reju

Dear @merkucio,

Thank you for reaching out to us. I’ve already responded to your previous ticket regarding this issue. Kindly follow the instructions provided there. If you have any further questions or need clarification, please reply to the previous ticket.

Best Regards,
Reju