Raif Deari
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce Tax (formerly WooCommerce Shipping & Tax)] New Jetpack pluginsHi @jlahm !
The Jetpack plugin that is required for WooCommerce Shipping & Tax to work is available for free here: https://wordpress.org/plugins/jetpack/
Please let us know if you have further questions 🙂
Hi @sisterhoodagenda !
Could you please clarify where is your shop located? WooCommerce Shipping & Tax label printing feature is currently only available in the US.
In case you are located outside of the United States please check out our other options such as ShipStation Integration.
Otherwise, if you are in the US please share with us your site’s System Status Report.
You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button, then paste it here.
Please feel free to redact any information from your System Status Report that you think should not be shared publicly. 🙂
Thank you!
Forum: Plugins
In reply to: [WooCommerce] Order status does not change despite paymentHi @zielonek252 !
Thank you for the provided information.
As the payment gateway is not developed by us there is very little we can troubleshoot here since automatic order status changes are controlled by the gateway.
Can you please temporarily switch to one of our gateways? WooCommerce Payments is available in Poland and would be a great way to test whether it is the gateway causing the issue.
Here is a full guide on how to test with WooCommerce Payments: https://woocommerce.com/document/payments/testing/
If the issue persists even with WooCommerce Payments please do let us know 🙂
Thank you!
Forum: Plugins
In reply to: [WooCommerce] Order status does not change despite paymentHi @zielonek252 !
Can you please also share your site’ System Status Report?
You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button, then paste it here.Also, can you please clarify which Payment Gateway are you using?
Please feel free to redact any information from your System Status Report that you think should not be shared publicly. 🙂
Thank you!
Forum: Plugins
In reply to: [WooCommerce Square] apple and google pay orders timeout/duplicateHi @anjoid !
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Forum: Plugins
In reply to: [WooCommerce] Change ADD PAYMENT BUTTON designHi @bilalithelabel
When the site is live we can provide a short CSS snippet to change the color of the button however, with a theme not developed by us that becomes hard
Please reach out to their developers for further help as they are the best source of support in this case 🙂
Thank you!
Forum: Plugins
In reply to: [WooCommerce] checkout page not showing properlyHi @kunleawotiku !
Checking your site at https://www.profoundimpactconsults.com/checkout/ I could notice that the checkout shortcode is being placed inside a
col-1which is one column wide. Changing that tocol-12fixes the issue.Here is a screenshot of the exact line that I am referencing above: https://d.pr/i/HQSr7F
Also, it looks like you are using a theme builder to create the site thus, I’d suggest checking its settings or reaching out to the theme developers in case you can’t locate where to change the column settings.
Thank you!
Forum: Plugins
In reply to: [WooCommerce] Cannot adjust shop columns for phone and tablet viewHi @creamdesign !
Thank you for sharing the video. I can see that you are using a custom theme with a theme builder (which looks like Divi) to control how the products appear in your shop.
Can you please confirm this? If that is the case please reach out to the theme and/or theme builder’s developers as they are the best source of support for this case 🙂
Thank you!
Forum: Plugins
In reply to: [WooCommerce Blocks] Remove fields from checkout blockHi @byweris !
Can you please also share your site’ System Status Report?
You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button, then paste it here.I am asking because it will help us try and replicate the same behavior on one of our testing sites.
Please feel free to redact any information from your System Status Report that you think should not be shared publicly. 🙂
Thank you!
Hi @himanshujain1987 !
This is usually handled by WooCommerce automatically without needing to add the code snippet.
Can you please share a screenshot from WooCommerce > Settings > accounts & Privacy
Note: Please ensure that both the Guest checkout and Account creation can be seen.
Also, please share with us any other detail that would help us try and replicate the issue on our end 🙂
Thank you!
Forum: Plugins
In reply to: [WooCommerce] Total order weight in customer my accountHi @winock !
everytime i ask something in this forum (woocommerce) i become always the advice to ask a developer… is this a forum where people want to earn money?
I understand where you are coming from however if a request is a fairly complex development topic, we usually leave it open for some time with the hope that someone will chime in and help.
If that does not happen we have other resources to get further help with customizations such as:
The WooCommerce Developer Resources Portal for resources on developing for WooCommerce.
You can also visit the WooCommerce Facebook group or the
#developerschannel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.Thank you!
- This reply was modified 3 years, 11 months ago by Raif Deari.
Hi @alexliii!
You will need to apply for a Braintree account by following the steps here: https://www.braintreepayments.com/sales-apply
Some merchants can start using Braintree immediately after filling out the signup form; in other cases, Braintree will need to gather some additional information before you can start processing. If that happens, they will be in touch within one business day.
You can find more information on their Frequently Asked Questions page here: https://www.braintreepayments.com/faq
Thank you!
Forum: Plugins
In reply to: [WooCommerce] can not access to wordpress dashboard by browser or c panelHi @hamwde1993 !
Can you please clarify whether you have a plugin called WooCommerce Admin installed on your site?
If so, please uninstall it and try again!
Thank you. Please let us know how this goes 🙂
Forum: Plugins
In reply to: [WooCommerce] Teams for Woocommerce (Roles)Hi @taito !
I need this feature. if this separation of the rolls can be done with your plugin.
Teams for WooCommerce Memberships does have this feature however, please note that it will also need WooCommerce Memberships to work.
You can read the full plugin documentation here: https://woocommerce.com/document/teams-woocommerce-memberships/
Also please note that if the product doesn’t work the way you need or you think another product would work better, we are more than happy to offer a full refund. You can read more about our refund policy on our website here: http://woocommerce.com/refund-policy/
If you need more information please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Forum: Plugins
In reply to: [WooCommerce] Unable to change the product category thumbnail of woocommerceHi @trepunti !
I understand that you are not able to change the product category thumbnails on your store. Can you please clarify whether there are any errors? Or everything goes through however, the changes can’t be seen on the front end?
If it is the latter please head to WooCommerce > Status > Tools and look for Regenerate store thumbnails, once located please click on Regenerate.
Here is a screenshot for reference: https://d.pr/MHwZsp
Please let us know how this goes 🙂
Thank you!