Raif Deari

Hi @gdsystem !

Thank you for the thorough explanation of your issue.

Could you please delete the products from Facebook, disconnect the plugin, connect it again and try the synchronization process?

If this still does not solve the issue and old products are synced to your Facebook can you please us provide the following:

• Your site’s System Status Report.

You can get it by navigating to the **WooCommerce / Status** section of your site. Once there, click on the **Get system report** button and then copy it by clicking on the **Copy for support** button. Then paste it here in a comment.

• Are there any error logs for Facebook for WooCommerce under WooCommerce > Status > Logs? – If so please do share them with us!

Feel free to remove any sensitive information from the logs 🙂

Thanks!

Hi @machine1 !

Thanks for the update.

Yes, please could you enable logs for Facebook for WooCommerce. You can do that by heading to Marketing > Facebook and scrolling down to the Debug section.

Here is more on that: https://woocommerce.com/document/facebook-for-woocommerce/#section-25

Hi @kubilayakkiz!

Thank you for the provided details.

This kind of problem is usually caused by a conflict with your theme or with another plugin.
 
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce and Facebook for WooCommerce
• Try synchronizing the products

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Let us know how this goes!

Hi @grayzen !

Can you please navigate to Business Settings > Pages area > Select the page in question > People tab and ensure that your name is listed there with the Manage Page toggle enabled?

Thank you!

Hi @daveverzijl!

Updating product A directly from the database query and then updating a stock level of a variant for product B using the WooCommerce Interface, should trigger a sync thus updating both products.

Any change to an existing product triggers a sync and that syncs all the changes with the Facebook Catalog.

You can read more about syncing here: https://woocommerce.com/document/facebook-for-woocommerce/#catalog-syncing.

I hope this answers your questions.
Feel free to reach back if you have further questions.

Hi @whax!

Thank you for reporting this.

Can you please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread.

We will be able to look further into this one there.