“Invalid Payment Methods” error when try to deleted saved card

Resolved amanhstu
(@amanhstu)

2 years, 2 months ago

When I try to delete saved cards from my account then it says “Invalid Payment Methods” . Can’t delete card. Its so strange. Check the below screenshot

https://prnt.sc/26k3l0f

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 16 total)

1 2 →

Igor H

(@ihereira)

2 years, 2 months ago

Hi there,

Sorry to hear about this.

To better understand the issue, may I ask was the card used in the past to purchase items on the site? Is the Stripe Payment Gateway plugin still active on your site?

Let us know.

Thread Starter

amanhstu

(@amanhstu)

2 years, 2 months ago

Do you Card details ? ITs all client not able to delete their cards. They can add it but can’t able to delete cards.

And yes plugin is still active there

Igor H

(@ihereira)

2 years, 2 months ago

Hi, thanks for responding.

To take a better look, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Thanks.

Plugin Support

Joao D – a11n

(@johnlud)

2 years, 2 months ago

This reply was modified 2 years, 2 months ago by Joao D - a11n.

Thread Starter

amanhstu

(@amanhstu)

2 years, 2 months ago

Here is my system report


### WordPress Environment ###

WordPress address (URL): https://thehuntr.com
Site address (URL): https://thehuntr.com
WC Version: 6.1.1
REST API Version: ✔ 6.1.1
WC Blocks Version: ✔ 6.5.2
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.0.3
Log Directory Writable: ✔
WP Version: ❌ 5.8.3 - There is a newer version of WordPress available (5.9)
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: –
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: nginx/1.18.0
PHP Version: 7.4.3
PHP Post Max Size: 1,000 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 8.0.27-0ubuntu0.20.04.1
Max Upload Size: 100 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

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WC Database Prefix: wp_
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Database Data Size: 723.29MB
Database Index Size: 129.90MB
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Parent Theme Name: Nomady
Parent Theme Version: 1.1.5
Parent Theme Author URL: http://minimaldog.net
WooCommerce Support: ❌ Not declared

### Templates ###

Overrides: –

### Memberships ###

Restriction mode:: Redirect to page
Public content:: Posts: 18 itemsPages: 10 items
Excluded from discounts:: –
Membership plans:: 4
HUNTR VIP:: Members: 14Access method: Manual assignment onlyAccess length: Unlimited Subscription: No❌ The plan contains a rule to restrict all Posts to non-members❌ The plan contains a rule to restrict all Pages to non-members
Editor:: Members: 9Access method: Manual assignment onlyAccess length: Unlimited Subscription: No❌ The plan contains a rule to restrict all Posts to non-members
Yearly:: Members: 35Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No❌ The plan contains a rule to restrict all Posts to non-members
Monthly:: Members: 151Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No❌ The plan contains a rule to restrict all Posts to non-members

### Subscriptions ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://thehuntr.com
Subscription Statuses: wc-active: 180
wc-on-hold: 4
wc-cancelled: 10

WooCommerce Account Connected: ✔ Yes
Active Product Key: ❌ No
Custom Retry Rules: ✔ No
Custom Retry Rule Class: ✔ No
Custom Raw Retry Rule: ✔ No
Custom Retry Rule: ✔ No
Retries Migration Status: ✔ Completed
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure

### Store Setup ###

Country / State: United Arab Emirates

### Subscriptions by Payment Gateway ###

Stripe: wc-active: 176
wc-cancelled: 10
wc-on-hold: 3

other: wc-active: 4
wc-on-hold: 1

### Payment Gateway Support ###

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

### WooCommerce PayPal Payments ###

Onboarded: –
Shop country code: AE
WooCommerce currency supported: –
PayPal card processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Action Scheduler ###

Canceled: 6
Oldest: 2021-12-31 17:32:44 +0400
Newest: 2022-01-04 23:29:15 +0400

Complete: 2,222
Oldest: 2021-12-28 09:48:33 +0400
Newest: 2022-01-27 16:18:25 +0400

Pending: 193
Oldest: 2022-01-27 16:39:49 +0400
Newest: 2023-01-24 18:36:50 +0400

### Status report information ###

Generated at: 2022-01-27 16:44:00 +04:00

Thread Starter

amanhstu

(@amanhstu)

2 years, 2 months ago

I can provide you staging environment if you want

Igor H

(@ihereira)

2 years, 2 months ago

Hello there,

Thanks for sharing this information.

WP Version: ❌ 5.8.3 – There is a newer version of WordPress available (5.9)

The version of WordPress is not up to date, you will want to update it, then check again if this solves the issue.

To do not affect the production site you can test using a staging (Or clone) site. Many hosting companies offer this option, we recommend this plugin WP Staging for quickly spinning up a new test site.

Let us know how it goes.

Thread Starter

amanhstu

(@amanhstu)

2 years, 2 months ago

No luck still

Mirko P.

(@rainfallnixfig)

2 years, 2 months ago

Hi @amanhstu,

This could be due to a theme or plugin conflict. By any chance do you have any saved cards on your staging site so that you can try to remove them?

Please follow the conflict testing guide, switch the theme to Storefront and disable all plugins except WooCommerce and WooCommerce Stripe Gateway:

https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Let us know how it goes.

Thread Starter

amanhstu

(@amanhstu)

2 years, 2 months ago

Hi yes stagging site is just almost duplicate of live site.. so it has everything…

And I tried with default wordpress theme and only woo and woo stripe plugin.. nothing seems to be working

Plugin Support

Raif D. a11n

(@rdeari)

2 years, 2 months ago

Hi again @amanhstu !

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thread Starter

amanhstu

(@amanhstu)

2 years, 2 months ago

ok. Great.. I submitted a ticket there also

Thread Starter

amanhstu

(@amanhstu)

2 years, 2 months ago

Also when you find the fix.. please share it here. so that other can be benefited with this

Mirko P.

(@rainfallnixfig)

2 years, 2 months ago

Great @amanhstu! Thank you for letting us know.

Since we’ll be following up via our ticketing system this thread will be closed but you can still share the solution here so anyone searching the same issue can benefit from it.

Please feel free to open a new topic if you have any other questions.

Have a nice day!

kbnikhil

(@kbnikhil)

1 year, 9 months ago

Hello,
I was wondering if this issue was solved, because I am in the same boat and would like to know how to resolve this.

This reply was modified 1 year, 9 months ago by kbnikhil.

Viewing 15 replies - 1 through 15 (of 16 total)

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The topic ‘“Invalid Payment Methods” error when try to deleted saved card’ is closed to new replies.