Support » Plugin: WooCommerce Stripe Payment Gateway » “Invalid Payment Methods” error when try to deleted saved card

  • Resolved amanhstu

    (@amanhstu)


    When I try to delete saved cards from my account then it says “Invalid Payment Methods” . Can’t delete card. Its so strange. Check the below screenshot

    https://prnt.sc/26k3l0f

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Support Igor H woo-hc

    (@ihereira)

    Hi there,

    Sorry to hear about this.

    To better understand the issue, may I ask was the card used in the past to purchase items on the site? Is the Stripe Payment Gateway plugin still active on your site?

    Let us know.

    Thread Starter amanhstu

    (@amanhstu)

    Do you Card details ? ITs all client not able to delete their cards. They can add it but can’t able to delete cards.

    And yes plugin is still active there

    Plugin Support Igor H woo-hc

    (@ihereira)

    Hi, thanks for responding.

    To take a better look, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Thanks.

    Plugin Support Joao D – a11n

    (@johnlud)

    .

    Thread Starter amanhstu

    (@amanhstu)

    Here is my system report

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://thehuntr.com
    Site address (URL): https://thehuntr.com
    WC Version: 6.1.1
    REST API Version: ✔ 6.1.1
    WC Blocks Version: ✔ 6.5.2
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.0.3
    Log Directory Writable: ✔
    WP Version: ❌ 5.8.3 - There is a newer version of WordPress available (5.9)
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: –
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.18.0
    PHP Version: 7.4.3
    PHP Post Max Size: 1,000 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 1000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.27-0ubuntu0.20.04.1
    Max Upload Size: 100 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
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    WC Database Prefix: wp_
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    Database Data Size: 723.29MB
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    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: simple (simple)
    grouped (grouped)
    variable (variable)
    external (external)
    subscription (subscription)
    variable subscription (variable-subscription)
    gift-card (gift-card)
    
    Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
    exclude-from-catalog (exclude-from-catalog)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #21363 - /shop/
    Basket: #21364 - /basket/
    Checkout: #21365 - /checkout/
    My account: #21366 - /my-account/
    Terms and conditions: #38318 - /terms-conditions/
    
    ### Theme ###
    
    Name: Nomady Child
    Version: 1.0.0
    Author URL: https://themeforest.net/user/minimaldog/portfolio?ref=minimaldog
    Child Theme: ✔
    Parent Theme Name: Nomady
    Parent Theme Version: 1.1.5
    Parent Theme Author URL: http://minimaldog.net
    WooCommerce Support: ❌ Not declared
    
    ### Templates ###
    
    Overrides: –
    
    ### Memberships ###
    
    Restriction mode:: Redirect to page
    Public content:: Posts: 18 itemsPages: 10 items
    Excluded from discounts:: –
    Membership plans:: 4
    HUNTR VIP:: Members: 14Access method: Manual assignment onlyAccess length: Unlimited Subscription: No❌ The plan contains a rule to restrict all Posts to non-members❌ The plan contains a rule to restrict all Pages to non-members
    Editor:: Members: 9Access method: Manual assignment onlyAccess length: Unlimited Subscription: No❌ The plan contains a rule to restrict all Posts to non-members
    Yearly:: Members: 35Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No❌ The plan contains a rule to restrict all Posts to non-members
    Monthly:: Members: 151Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No❌ The plan contains a rule to restrict all Posts to non-members
    
    ### Subscriptions ###
    
    WCS_DEBUG: ✔ No
    Subscriptions Mode: ✔ Live
    Subscriptions Live URL: https://thehuntr.com
    Subscription Statuses: wc-active: 180
    wc-on-hold: 4
    wc-cancelled: 10
    
    WooCommerce Account Connected: ✔ Yes
    Active Product Key: ❌ No
    Custom Retry Rules: ✔ No
    Custom Retry Rule Class: ✔ No
    Custom Raw Retry Rule: ✔ No
    Custom Retry Rule: ✔ No
    Retries Migration Status: ✔ Completed
    Report Cache Enabled: ✔ Yes
    Cache Update Failures: ✔ 0 failure
    
    ### Store Setup ###
    
    Country / State: United Arab Emirates
    
    ### Subscriptions by Payment Gateway ###
    
    Stripe: wc-active: 176
    wc-cancelled: 10
    wc-on-hold: 3
    
    other: wc-active: 4
    wc-on-hold: 1
    
    ### Payment Gateway Support ###
    
    Stripe: products
    refunds
    tokenization
    add_payment_method
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    multiple_subscriptions
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: –
    Shop country code: AE
    WooCommerce currency supported: –
    PayPal card processing available in country: –
    Pay Later messaging available in country: –
    Webhook status: –
    Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    
    ### Action Scheduler ###
    
    Canceled: 6
    Oldest: 2021-12-31 17:32:44 +0400
    Newest: 2022-01-04 23:29:15 +0400
    
    Complete: 2,222
    Oldest: 2021-12-28 09:48:33 +0400
    Newest: 2022-01-27 16:18:25 +0400
    
    Pending: 193
    Oldest: 2022-01-27 16:39:49 +0400
    Newest: 2023-01-24 18:36:50 +0400
    
    ### Status report information ###
    
    Generated at: 2022-01-27 16:44:00 +04:00
    
    Thread Starter amanhstu

    (@amanhstu)

    I can provide you staging environment if you want

    Plugin Support Igor H woo-hc

    (@ihereira)

    Hello there,

    Thanks for sharing this information.

    WP Version: ❌ 5.8.3 – There is a newer version of WordPress available (5.9)

    The version of WordPress is not up to date, you will want to update it, then check again if this solves the issue.

    To do not affect the production site you can test using a staging (Or clone) site. Many hosting companies offer this option, we recommend this plugin WP Staging for quickly spinning up a new test site.

    Let us know how it goes.

    Thread Starter amanhstu

    (@amanhstu)

    No luck still

    Plugin Support Mirko P.

    (@rainfallnixfig)

    Hi @amanhstu,

    This could be due to a theme or plugin conflict. By any chance do you have any saved cards on your staging site so that you can try to remove them?

    Please follow the conflict testing guide, switch the theme to Storefront and disable all plugins except WooCommerce and WooCommerce Stripe Gateway:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Let us know how it goes.

    Thread Starter amanhstu

    (@amanhstu)

    Hi yes stagging site is just almost duplicate of live site.. so it has everything…

    And I tried with default wordpress theme and only woo and woo stripe plugin.. nothing seems to be working

    Plugin Support Raif D. a11n

    (@rdeari)

    Hi again @amanhstu !

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter amanhstu

    (@amanhstu)

    ok. Great.. I submitted a ticket there also

    Thread Starter amanhstu

    (@amanhstu)

    Also when you find the fix.. please share it here. so that other can be benefited with this

    Plugin Support Mirko P.

    (@rainfallnixfig)

    Great @amanhstu! Thank you for letting us know.

    Since we’ll be following up via our ticketing system this thread will be closed but you can still share the solution here so anyone searching the same issue can benefit from it.

    Please feel free to open a new topic if you have any other questions.

    Have a nice day!

    Hello,
    I was wondering if this issue was solved, because I am in the same boat and would like to know how to resolve this.

    • This reply was modified 6 months, 2 weeks ago by kbnikhil.
Viewing 15 replies - 1 through 15 (of 16 total)
  • The topic ‘“Invalid Payment Methods” error when try to deleted saved card’ is closed to new replies.