quadshot

@skoda007 @jespersk Thank you for letting us know of this Yoast conflict. Yoast is a great plugin and we’ll add this to our internal support knowledge base.

We have reviewed your support issues, and this is the writeup from our support.

The first ticket was about changing the name on the account for their expired plugin and wanted the former account holder removed. I informed Mr Bhushan that it would be wiser to just re-purchase the plugins using the new license keys to update his expired plugins – This ticket was closed or resolved.

After Mr bhushan purchased the plugins he sent in 3 tickets the next day – One of which was resolved because I went into his Account in Opentickets and fixed it. See resolved ticket here concerning changing how the name appeared in his account. here: (internal support ticket link redacted)

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The other two tickets were about the fact that he could not update the plugins and that he was out of business. I contacted him back with instructions on correctly updating his plugins on both emails. He then replied back in all the tickets that he was not being helped even though I sent him instructions. I then replied asking if he had followed the instructions. He again replied that no one was helping him however he is replying to he ticket emails that have the instructions in them and also included instructions on sending us login access to his account.

It was not until some social posting that soon after he sent logins that we not usable. I created a video showing of such.

The next day Mr bhushan replied that we should now be able to use the login access which I tried successfully.

Now armed with a successful login, upon entering his site it was very clear that Mr Bhushan had not followed any of the instructions to update his plugins. All OpenTickets plugins were not updated with their license keys which I then proceeded to update for him.. Upon clearing my cache and further investgation I was unable to use the seating chart functions – which I created a video and verified with management that it is working.

All correspondance tickets between Mr bhushan and myself are merged within one ticket, since he posted several times in one hour.

This morning I informed Mr Bhushan that we were able to access his site and it is pending a review for resolution. Mr. Bhushan responded that things were now working. From this statement, and I assumed he meant his site was fixed so I responded back and closed his ticket.

I had not realized that Mr. bhushan was responding back to the fact the access login was working since it made no logical sense and was not stated in the correspondence. I then responding back to Mr. Bhushan that his ticket will be placed back into pending for resolution.

Further, I have been informed that he has scheduled an online support call, which was offered previously, for Monday at 2pm PT.

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We have provided support and ask that you reconsider this review.

@mikyc91 great questions.

We don’t actually send the mail, WooCommerce does. You wouldn’t probably want to change anything in the autogeneration of the email, but there are plugins that allow you to change the WooCommerce email.

Regarding sending the emails themselves, there could be a few reasons that WooCommerce isn’t sending emails.

1. the IP of the host isn’t authorized to send through your email provider. Example, if you host at AWS and email at Google Apps, you probably need to add an SPF file in your DNS to allow your host to send mail through your email.

2. phpmail isn’t working on the host.

3. perhaps the mail is being sent, but is always going to spam

4. Domain is blacklisted. You can check this at mx toolbox.

5. Plugin conflict

Those are a few options. Hope this helps.

Regarding the ‘insert QR code’ directly in email, if that is still desired reach out directly in email to communitysuppport at opentickets.com and someone can discuss with a developer.

@desk-box Hello Benjamin,

That is a strange result.

Couple questions: Did you customize the permalink for the events? It is possible that another plugin is conflicting with the permalink structure. Try saving Permalinks and see if that solves it.

Also, we really need to see examples. Understood if you can’t post here, but perhaps we can get a login, or using the methods above in the Sticky post, perhaps we can schedule an online call or you can create a login for us to take a look?

We’d like to help, but without examples it’s hard to know what the issue is.

@emcwebdesign if you are on the latest version of both WC and OTCE, did you try saving Permalinks?

We’ve not seen this in testing or in the several sites our customers run on our servers.

If you try permalinks, and that doesn’t solve it, perhaps send a login using communitysupport at opentickets.com and we can take a look at the settings. (you can remove after solving of course)

@ryanhellyer we’re pinging you again to attempt to help. We updated the instructions per your linked article above.

If we can be of any help, please let us know.

There are a few ways to get support off-forum, and we’re hoping to work out whatever your issue was.

@viviangoffart we now have the WC 3.0 compatible release for OpenTickets, if you would like to try that on your test server. Just keeping you updated.