Paul Dechov

Hi dogstalker,

The set of 15 items should in fact be split between two packages in this case.

I’ve tested using the product and package specs you provided and am seeing the price approximately double between 10 items and 11 — for Regular Parcel, Priority, and Xpresspost. Which service are you using?

Not quite sure what the issue might be, but the latest version of WooCommerce Services offers a debug mode, which can be switched on in WooCommerce -> Status -> WooCommerce Services -> Debug. This will give a detailed breakdown of rates returned, along with packages and their items.

Hope that helps.

Paul

Hi 416to305,

Thanks for getting in touch. The rates are retrieved from the TaxJar API. As TaxJar’s documentation puts it (using Quebec as an example):

If an order is shipped to Quebec but the merchant doesn’t have nexus in Quebec, only 5% GST is collected.

Does this address your concern, or do your particular needs call for collecting QST?

Paul

Hi pixelkiosk,

If the store is based in Washington, it’s fairly likely that sales tax need not be collected from shipping destinations outside of Washington, particularly if the store does not have a physical presence (such as an employee or warehouse) in places other than the home state.

Here is a guide to sales tax and which circumstances require you to collect it: https://www.taxjar.com/guides/intro-to-sales-tax/

Hope that helps!

Paul

Hi zanza321,

Thanks for reporting — we’re looking into it. It’s not quite clear how the version upgrades may have affected things, as this appears to be an error on the backend. Could it be that the transaction is being declined due to an issue with the card you are using? In that case, you can update it at WooCommerce -> Settings -> Shipping -> Shipping labels.

Paul

Hi @crusso14,

This has been fixed, and setting a ZIP+4 code as the origin now works as expected.

Thanks once again for reporting this issue!