Amit Paul

Hi @wptechofficial

We haven’t received any further details or updates from your end. Your feedback is crucial for us to address the matter effectively.

If the issue persists or if you have any additional information to share, please don’t hesitate to inform us. We are committed to resolving this matter as soon as possible and ensuring your satisfaction.

Thank you for your cooperation and understanding. We eagerly await your response.

Best regards,

Hi @wptechofficial

Hope you’re doing fine. Regarding your issue, we sincerely apologize for the inconvenience you’re facing. We understand how frustrating this must be, and we truly appreciate your patience.

We’ve tried to reproduce the issue on our end but couldn’t replicate it. To investigate further, could you please share your Site Health Info with us? You can find it by navigating to:
WordPress Dashboard → Tools → Site Health → Info → Copy Site Info to Clipboard.
Then, paste it into PasteBin and share the link with us.

Additionally, a screen recording demonstrating the issue would be really helpful. Once we receive these details, our expert development team will take a closer look and work on a solution.

We genuinely value your feedback and hope to resolve this promptly. Looking forward to your cooperation!

Best regards,
Amit Paul

Hi @mariankadanka,

Thank you for reaching out and for sharing the pull request! We appreciate your contribution.

Good news—this issue has already been addressed! You can try the updated development version from the link below:
🔗 Download Updated Dev Version

No worries, this fix will also be included in the upcoming release. Let us know if you have any other questions!

Best regards,
Amit Paul

Hi @pfairclough

Thank you for taking the time to share your feedback. We’re sorry to hear that customizing the front end has been a challenge for you. We strive to make BetterDocs as user-friendly as possible, and we truly appreciate your insights.

To help us improve, could you share more details on the specific styling issues you’re facing? If there are particular elements not displaying as expected, we’d love to replicate the issue and explore potential improvements. Your input will be invaluable in refining the plugin for a better experience.

Looking forward to your response, and we truly appreciate your patience!

Regards,
Amit

Hi @irisbarlev,

Thank you for reaching out.

If you’ve created a Text Type Field for “phone” in the Essential Addons registration form custom field settings, please ensure that you are using the shortcode [phone] in your email template to retrieve the phone number value correctly.

You can follow this video tutorial for a step-by-step guide: https://d.pr/v/67ai3X

Could you please confirm if you’re following this approach? If not, kindly update your email template with the correct shortcode and check again. I hope this helps!

Feel free to reach out if you need further assistance.

Thank you!
Best regards,

Hi @jasperdemann,

Thanks for your update! It looks like the issue resolved itself after a restart, which suggests it might have been related to browser caching. Sometimes, even after clearing the cache, changes may not reflect immediately due to session persistence.

If this happens again, trying a full browser restart or using a different browser can help verify changes instantly. Let us know if you need any further assistance!

Best regards,

Hi @itmonitor,

I hope this message finds you well. As we haven’t heard back from you regarding your issue, we’ll go ahead and close this topic for now.

If you need any assistance in the future, please don’t hesitate to reach out by opening a new topic. We’ll be more than happy to assist you as quickly as possible.

Wishing you a wonderful day!