Amit Paul
Forum Replies Created
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Hi @ld899651,
That’s wonderful to hear! 😊 I’m really glad the issue has been resolved on your end.
If you found my support helpful, I’d truly appreciate it if you could take a moment to leave us a review. It only takes about a minute, but your feedback means a lot to us and helps us continue improving our products and support.
Leave a review here
Thank you so much for your support, and if you ever need any further assistance, please don’t hesitate to reach out. Have a wonderful day! 🌟
Hi @ld899651,
Thank you for providing such detailed information along with the screenshots and system reports—it really helps with the investigation.
We tried to replicate the issue on our end, but unfortunately, we couldn’t reproduce the behavior. Everything appears to be working as expected from our side.
As a first step, could you please try the following?
- Purge all caches from your caching plugin (if you’re using one), as well as any server/CDN cache, if applicable.
- Regenerate Elementor CSS & Data by following this guide: https://d.pr/2Ugvy8
- Regenerate Essential Addons Assets by following this guide: https://d.pr/RtBxww
After completing these steps, please check whether the issue still occurs.
Feel free to let us know how it goes. If the problem persists, we’ll be happy to investigate further with you.
Hi @spiwee,
Hope you’re doing good.We haven’t received any further details or updates from your end. Your feedback is crucial for us to address the matter effectively.
If the issue persists or if you have any additional information to share, please don’t hesitate to inform us. Your information will be really helpful for us to investigate this case.
Thank you for your cooperation and understanding. We eagerly await your response.
Best regards,
Hi @butterflyanne,
Sorry to hear about your issue. I have just tested the Simple Menu widget with the vertical layout on our end, but I couldn’t replicate the behavior you’re describing.
Could you please share a screen recording of the issue? This will help us better understand the behavior you’re experiencing.
Also, please send us the URL of the page where the issue occurs so we can investigate it on our end.
Once we have these details, we’ll look into it and get back to you as soon as possible.
Looking forward to your reply!
Hi @bndn, greetings! 😊
I’m really happy to hear that the issue has been resolved, and thank you for taking the time to let us know.
Feel free to contact us if you need any further assistance. And by the way, If you enjoyed using our plugin and found our support helpful, I’d like to ask one small favor. Would you mind leaving us a quick review? Your kind words would truly mean a lot to our team and encourage us to keep improving.
You can leave your review here:
https://wordpress.org/support/plugin/essential-addons-for-elementor-lite/reviews/#new-postIt only takes a minute, but it makes a huge difference for us.
Thank you so much for your support! 💙
Hey @bndn, thanks for testing and for the detailed feedback!
We’ve prepared an updated build that extends the fix. Along with Image Masking, we’ve now also guarded Advanced Data Table and added a catch-all guard on the
editMode.initdispatch — so every editor-only script is protected in standalone preview, not just one.To test, please:
- Deactivate and delete your current version (this auto-clears the cached
eael.js). - Install and activate the this updated build: https://d.pr/f/B3a4vN
- Reload the page in preview mode (
?preview=true) and check the console.
Also, please purge the cache from your caching plugin and hard-refresh once after activating.
This should resolve the issue. Let us know how it goes! 🙂 Thanks!
Hi @bndn, Greetings!
Thank you for bringing this to our attention. It does appear to be a valid concern, and I’m happy to let you know that our development team has already identified the issue and prepared a fix for it.
Could you please try the updated version from the link below and let us know if it resolves the issue on your end?
Looking forward to your feedback. If you run into any issues or have any questions, please feel free to let us know.
Thank you!
Hi @mepuente,
You’re very welcome!
Regarding your new issue, it would be best to create a separate support thread so we can track and assist with it more efficiently.
In the meantime, could you please make sure you’re using the latest versions of both Elementor and Essential Addons? There’s a good chance the issue may already be resolved in the most recent releases, as we haven’t been able to reproduce it on our end with the current versions.
Once you’ve updated, please regenerate the assets from both Elementor and Essential Addons as well.
Let us know how it goes. I hope this helps, and we’ll be happy to assist further if needed.
Thank you! 😊
Hi @mepuente,
I’m glad to hear the issue has been resolved and that it turned out to be a quick fix! 😊
You’re very welcome, and thank you for sharing your takeaway. Looking into CSS during troubleshooting can definitely help uncover issues more quickly in situations like this.
If you need any further assistance, please don’t hesitate to reach out. We’ll be happy to help.
Before we close this out, I have a small favor to ask. If you found our plugin & support helpful and are happy with your experience, would you consider leaving us a review?
It only takes about 30 seconds, and your feedback means a lot to us. It helps our team continue improving and supporting users like you.
Review link:
https://wordpress.org/support/plugin/essential-addons-for-elementor-lite/reviews/#new-postThank you so much for your time, support, and kindness. It is truly appreciated. 🙏
Warm regards,
AmitHi @mepuente,
Thanks for the detailed report and recordings — that helped pinpoint the cause.
Regarding your issue, would you please try the following CSS:
.eael-simple-menu-container.eael-simple-menu--loading > ul.eael-simple-menu-vertical { display: block !important; }Where to add CSS: Elementor → Site Settings → Custom CSS (or your site dashboard → Appearance → Customize → Additional CSS). After saving, clear the Elementor caches and hard-refresh (Cmd/Ctrl + Shift + R).
Kindly let me know how it works then.Best regards,
Amit PaulHi @openedsauce,
Thank you again for the detailed investigation and feedback.
After reviewing this with our developers, we found that Bug 1 is not actually needed in this case. The
dirvalue is only used to determine the base path and is not intended to be a subfolder. The templates are correctly located directly under paths likeTemplate/Post-Grid/default.php, so adding the extra directory level would break the Load More functionality globally.Regarding the second point,
sanitize_file_name()normally does not convert uppercase letters to lowercase in WordPress core. Because of that, it’s possible that another plugin or custom code on the site is modifying this behavior through a filter.We truly appreciate the time and effort you put into sharing these findings with us.
Best wishes,Hi @openedsauce,
Greetings! We’re reviewing your concerns with our team now. We’ll get back to you with the update soon.
Thank you!Hello @sbolivar098,
I trust this message finds you in good health.
Since we haven’t received any response from you, we believe that your issue has been successfully resolved. Therefore, we are closing this topic now.
However, please do not hesitate to open a new topic should you encounter any further issues. We’ll try to reach out to you as early as possible.
Thank you!
Hi @sag2004,
Sorry to hear that the updated version didn’t resolve the issue for you.
It does seem a bit unusual, as we just tested it from our end and it appears to be working properly now. Please have a look here for reference:
https://d.pr/v/QNAFIiCould you please temporarily activate our plugin again and share the test page URL where the Vimeo videos are present? That will help us investigate the issue more deeply from our end and check what might be causing the conflict on your site.
In the meantime, after updating with the fix version, please check again by clearing the cache if you’re using any caching plugin.Thank you!