Amit Paul

Hi @musiphilos,

Thanks for reaching out. We noticed you’ve already contacted our support team regarding this issue, and they’re actively looking into it.

We kindly request a little more time for the investigation process, and we’ll get back to you with an update as soon as possible.

Thank you for your patience and understanding!

Hi @dbmcnicol,

Thank you so much for sharing the page URL. I have checked and it seems somehow the theme CSS is overriding the default settings. No worries, I suggest you kindly use the following CSS code to resolve the issue properly.

/* === Desktop Default (full size) === */
.ep-embed-content-wraper .ose-embedpress-responsive {
  width: 800px !important;
  height: 600px !important;
  max-width: 100% !important;   /* keeps it from overflowing small screens */
  max-height: 600px !important;
}

.ep-embed-content-wraper .ose-embedpress-responsive img {
  width: 100% !important;       /* fills parent width */
  height: auto !important;      /* keeps aspect ratio */
  max-height: 600px !important;
  object-fit: cover;
}

/* === Tablet (≤ 1024px) === */
@media (max-width: 1024px) {
  .ep-embed-content-wraper .ose-embedpress-responsive {
    width: 100% !important;
    height: auto !important;
  }

  .ep-embed-content-wraper .ose-embedpress-responsive img {
    width: 100% !important;
    height: auto !important;
    max-height: none !important;
  }
}

/* === Mobile (≤ 768px) === */
@media (max-width: 768px) {
  .ep-embed-content-wraper .ose-embedpress-responsive {
    width: 100% !important;
    height: auto !important;
  }

  .ep-embed-content-wraper .ose-embedpress-responsive img {
    width: 100% !important;
    height: auto !important;
  }
}

You can simply add custom CSS by navigating to your WordPress Dashboard -> Appearance -> Customize.

After you are on the Customizer page, search for the “Additional CSS” option. You can then go ahead and insert CSS Code. Please check this screencast to learn more – https://d.pr/v/QrrfTw

I hope it helps. Kindly let me know how it works!

Best Regrads,
~Amit.

Hi @jennyspires6,

Good day! I’m coming up with a good news – we’ve fixed your mentioned issue. 😊

I suggest you kindly try this updated Essential Addons (Free) version by downloading from here: https://d.pr/f/Unzoej

I believe it will resolve your issue. Kindly feel free to let me know how it works!

Regards,
~Amit.

Hi @ricardotjs ,

Thanks for reaching out.

I’ve tested this on our end with the latest version of Essential Addons, and the changes I made in Contact Form 7 reflected correctly through our Form Styler. You can check my test here: Video.

Could you please share a short screen recording showing how you’re applying the changes on your end? That would help us better understand and replicate the issue.

In the meantime, I recommend:

• Clearing your site cache if you’re using any caching plugin.
• Regenerating assets from Essential Addons (Guide) and from Elementor (Guide).

Looking forward to your update so we can assist you further.

Thank you!

Hi @crumblingcalcite,

Glad to hear the issue is resolved! 😊

Feel free to reach us, If you need any further assistance, we’re always here to help. By the way, if you’ve enjoyed our plugin & support, a quick 5⭐ review would mean a lot to us and help us grow: https://wordpress.org/support/plugin/essential-addons-for-elementor-lite/reviews/#new-post

Thank you so much for your support!

Hi @crumblingcalcite,

I’m coming up with a good news! 🎉

We’ve improved the compatibility between the EA Tooltip widget and WPML Media Translation based on your concern.

Now, You can download the updated version from the link below and give it a try:
🔗 https://d.pr/f/gg0Sz4

I believe it should now work smoothly with your translated images. We’d love to hear how it goes once you test it.

Thank you for your patience and cooperation.

Best regards,

Hi @imanpak,

Greetings! I just wanted to follow up and see if you were able to get the issue resolved using the steps I shared earlier. If it’s still giving you trouble, feel free to share an update — I’ll be happy to assist further.

Thank you!

Hi @imanpak,

Thank you for sharing the video. I’ve reviewed it, and it seems the issue might be related to a z-index conflict. I also tested it on my end but couldn’t replicate the problem.

To investigate further, since you’re running the site locally, could you please share the JSON file of the issue page?

You can create it by going to WordPress Dashboard → Pages → Edit the page, then click the three-dot menu (top-right) → Code Editor → copy all the content, paste it into a text editor, and save it as a .json file.

Once we have that file, we’ll test the exact setup and get back to you with an update.

Thank you!