OneSignal Push Notifications

@justinfreid can you share the error you are seeing?

Hi there, we just released version 2.3.1 this should fix it for you. Can you let us know?

That’s too bad to hear. If you would like to try again please reach out anytime, our support team would be happy to assist you.

I’m sorry to hear you had a bad experience. Did you try reaching our support team at support@onesignal.com ?

We would be happy to help you.

Hello

You can follow this guide to prompt users whenever you like: https://documentation.onesignal.com/docs/web-push-wordpress-faq#customizing-subscription-prompts

This will require adding code to the site.

For only showing push notifications to logged in users, you would need to use our Web SDK setSubscription method to turn off push when they log out and turn it back on when they log in. https://documentation.onesignal.com/docs/web-push-sdk#setsubscription-method

Usually disabling push notifications on logout is not recommended. The reason it is not recommended is because the purpose of push notifications is to re-engage your users. If they log out and never return, you would need to re-engage them with email or sms, which is usually more expensive.

If you have any further questions, please contact support@onesignal.com

Sorry, we do not support self-hosting these files. We can add this as a feature request.

The best solution is to delay our sdk initialization, ask the user if they consent to data tracking and if they provide consent, then initialize our SDK.

We do not track user data unless the user has subscribed to push notifications on your website.

Here is our GDPR compliance guide: https://documentation.onesignal.com/docs/gdpr-compliance

Feel free to contact support@onesignal.com for further questions, we would be happy to assist and it is much faster to talk to someone directly.

Thank you!

Good question! Our plugin doesn’t do this “out of the box” but comes with action hooks that can help you achieve this: https://documentation.onesignal.com/docs/web-push-wordpress-faq#action-and-filter-hooks

You can also use our Create Notification API directly for sending to specific users: https://documentation.onesignal.com/reference/create-notification

Please reach out to our support team directly at support@onesignal.com for further assistance. Thanks!

Hello, when users clear browser cache/cookies/history, it basically removes the data from their browser. When they return to the site, they have push permissions enabled so we automatically resubscribe the device to the site which creates a new player_id record: https://documentation.onesignal.com/docs/browser-behavior

Currently the best way to resolve this is to identify when the user “logs in” to the site and do the following:

1 – re-send us the tags according to what you have in your database: https://documentation.onesignal.com/docs/add-user-data-tags

2 – set the “external user id” on the device, which should also be your database user id: https://documentation.onesignal.com/docs/external-user-ids

We are currently transitioning to identify “users” so tags will persist as long as you identify the user with “external user id” BUT this is planned for later this year. Adding it now will help “future proof” your site to have this data.

If you have any further questions, please reach our support team directly at support@onesignal.com