OneSignal Push Notifications
Forum Replies Created
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Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] AMP for WordPress configuration?Hi there, it should just work but if you want to reach our support team at support@onesignal.com with the site url and a link to this forum post, we would be happy to take a look and test it out.
Thanks!
Our wordpress plugin has a lot of customizations you can do: https://documentation.onesignal.com/docs/web-push-wordpress-faq
For example, you can set it to use certain custom post types: https://documentation.onesignal.com/docs/web-push-wordpress-faq#customizing-wordpress-plugin-behavior
But not all will work, for example if the form is filled out on the main site (not the wordpress backend), in this case you would need to setup our API directly: https://documentation.onesignal.com/reference/create-notification
If you have any further questions, please reach out support team support@onesignal.com
Thanks!
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Bug: Admin menu product icon changedIf you are still having issues, please reach us at support@onesignal.com
Thanks!
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Regulation of notificationsHello, apologies for the delay, please contact support@onesignal.com for faster assistance.
Yes, the plugin allows you to control which posts and push will be sent on. You can also use the dashboard at onesignal.com or our API to send push based on your needs.
Thank you!
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] reduce java scriptThanks for sharing your concerns about the Web SDK Optimizations.
Our team is aware of this and working on a few optimizations. We actually wrote a blog post about this here:
https://onesignal.com/blog/core-web-vitals-onesignals-web-sdk/
At this time, we don’t provide another other “light-weight” SDKs. Overall, our SDK should not be too costly to your site’s performance.
As we continue to improve the Web SDK those new changes will go into effect automatically.
Thanks for understanding and contact support@onesignal.com if you have any additional questions.
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] hideWhenSubscribed variable not workingPlease contact our support team at support@onesignal.com and reference this wordpress forum url.
Include the site url with this code and our team will try to assist.
The example code on that page is for example and may not work with every website. You may want to hire a developer if you need custom code implementation.
Hi Angelo, was our support team at support@onesignal.com able to assist?
Our plugin doesn’t provide this option “out of the box”.
It is open source on github if you wish to add a PR or change any code.
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Pop up won’t show on mobileHello, the pop-up will not show on iOS mobile devices (iPhone, iPad) because Apple doesn’t support web push on this operating system yet. It looks like they might be supporting iOS web push soon: https://onesignal.com/blog/ios-web-push-notification-support-is-coming-soon/
If you are testing on Android, it should work on browsers that support web push: https://documentation.onesignal.com/docs/web-push-setup-faq
If you are still having issues, please reach out support team directly at support@onesignal.com with the following data:
1 – your site url with OneSignal code active that you are testing with
2 – the mobile device and browser you are testing with
3 – a link to this wordpress forum: https://wordpress.org/support/topic/pop-up-wont-show-on-mobile/We would be happy to assist you!
Hi Angelo, the only way to track if the current device is Subscribed/Unsubscribed is with our SDK isPushNotificationsEnabled method: https://documentation.onesignal.com/docs/web-push-sdk#ispushnotificationsenabled-method
I hope this help, please feel free to contact our support team directly at support@onesignal.com
Thank you!
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Custom Link as an iconHello, are you using the custom-link-subscription for the widgets or adding with code?
We have a custom link prompt you can use but need to add code following the “Custom Code Setup” option: https://documentation.onesignal.com/docs/custom-link-prompt
It is on our roadmap to update the plugin so you can setup these nicer css properties through the dashboard or plugin directly, so this feature is coming, but no eta yet.
Would you mind emailing us at support@onesignal.com
One of our support representatives will be happy to assist you further there.
Thank you
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Automatically set to Not SubscribedThank you for sharing, I created an internal ticket to track this.
Can you please reach out to support@onesignal.com and share this URL so our support team can keep you updated on our progress?
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] No resultsHi there, I checked your site and was able to subscribe. I sent myself a notification and clicked it, seems to work well: https://app.onesignal.com/apps/e90a3192-048f-46bd-9194-2e3d2aa217b0/notifications/c55a1866-a048-4bd2-9a14-1c5711ed69a7#outcomes=os__click__count
The most common reasons for not getting push on web are:
– turning off notifications at the Operating System level
– a bad internet connection
– your device is not subscribed or targeted for the push notification.For almost all other reasons please see our Web Push Notifications Not Shown guide:
https://documentation.onesignal.com/docs/notifications-not-shown-web-push
To test your site, please follow this guide to get your player id and send yourself a notification: https://documentation.onesignal.com/docs/notifications-not-shown-web-push#debugging-web-push-notifications
If still having issues, please contact our support team at support@onesignal.com with these details:
– The Site URL you tested on
– The Player Id you got in the console
– the link to this wordpress forum threadWe can then provide faster proper assistance.
Thank you
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Pre-installation/signup questionsHello, for faster assistance, please reach our support team directly at support@onesignal.com
For your first 3 questions, the plugin itself will not send a notification “out of the box” in these cases, but you can achieve all these cases through our API. See our Create Notification REST API for more details on triggering notifications: https://documentation.onesignal.com/reference/create-notification
Also our user-to-user guide which has some helpful details you will want to follow: https://documentation.onesignal.com/docs/user-user-messages
Whether you use tags or external user ids or both to target devices, all can be setup through our Web SDK which the plugin injects into the site.
https://documentation.onesignal.com/docs/web-push-sdkCorrect, Apple does not support web push on iOS devices yet, but if they do, our plugin/sdk will be ready for it.
You can fallback to sms and use the same API to target with sms instead. You will need to collect the user’s phone number and currently we only support Twilio for SMS. There are plans to add others.
Feel free to share which SMS provider you prefer and any other questions you have with our support team directly at support@onesignal.com
We are always happy to help!
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] WordPress form to onesignal data.Hello, sorry I don’t really understand the question. Can you contact support@onesignal.com with more details on your use case and what you would like to do?
Please provide our support team as much detail as possible to make sure we can get you the best answer quickly.
Thanks!
Hello. Usually this happens based on some backend database where you store user data. When users login, you can set that database user id to the push record in OneSignal with our setExternalUserId method.
Details on this can be found here: https://documentation.onesignal.com/docs/internal-database-crm
If you have any further questions, please contact our support team directly at support@onesignal.com
Thank you!