Molongui

Hi @mariamhussien,

You already opened a support ticket with us about this, so we’re closing this support thread here. For anyone interested, we will post an update about this once it’s been taken care of.

The author name might be displayed in many different places on author pages. So it is important for us to know exactly where the issue is happening:

@erabbit Are you using a Cloud Template from tagDiv? Maybe the wrong author name is displayed on the author box displayed at the top? Could you please share the URL to an author page displaying the wrong name?

@seoergoweb With “Page title” you mean the text displayed in your browser’s tab or the text in the heading of your author pages? Could you also share the URL to an author page in your site?

Please let us know so we can get a better understanding and look into this.

Hi @juliendargaisse,

I’m afraid we’re not familiar with that theme, so we couldn’t tell for sure. From what I can see, a “Listing” is a custom post type, so I can tell you will need Molongui Authorship Pro in order to be able to enable the co-authors feature on them.

If listings behave like regular posts, you should be able to add multiple authors to them and those authors (being them WP users) should be able to edit it (as long as their user role allow edition, obviously).

Hope this helps!

I’m closing this ticket now, but feel free to re-open it if you need further assistance.

3) With “system report” do you mean the error log from your web server? If so, yes please!

5) That would work too, yes. But only if the issue comes back. In such case, please send credentials opening a support ticket with us here.

6) Good to know. Maybe it was just an isolated issue. Let’s see what happens now that you have re-enabled the plugin. And I don’t think that cookie plugin might be causing any issue here.

Thanks for all the information. You did answer everything we needed to know!

We got your System Status Report, thanks! Could you please also answer these questions:

1) Did you get any 503 error while working on your Dashboard or it was your hosting provider the one who let you know about them?

2) If you got the 503 error, what were you doing before getting it? Editing a post maybe?

3) Are you able to reproduce the issue?

4) Do you have custom code hooking into our plugin?

5) Do you have a staging/testing site we can use to test?

6) I see you have been using the plugin for quite a long time. Is this the first time you experience this errors? What has changed, maybe you installed a new plugin recently? Or any change you have introduced?

Please let us know so we can assist.

As for the drawback, I wasn’t 100% sure what you mean by if we don’t have multi-authored posts?

1 post = 1 author => Single authored post. No worries here
1 post = N authors => Multi-authored post. Here you should always add (as last author) a reviewer for the article, so using “Fact Checked by ” as last delimiter in your bylines makes sense.

Anyway, yes, in your case you’ll be fine. Forget about this drawback

Why is there a space before the full stop/period

It is actually our plugin the one placing that space there. It doesn’t expect the last delimiter to start with a symbol. We could add some logic to prevent that space being added if the string provided as delimiter starts with a “,” or “.”

Why does it impact the author bio box at the end?

We should look into how BB has that author boxed coded to provide an accurate answer. Anyway, it must have to be something with the fact that now your post has two authors (John and Natalie). Remember that regardless you using the co-authors feature this way, you are actually configuring the post to have two authors.

However, I guess we could add a hook you can use to avoid your author box being modified.

Can we set it to output the author avatar in the byline? I added a local author avatar but it doesn’t show for the second author, only the first one where gravatar is used

I’d say it has nothing to do with where the image is retrieved from. I mean, if you upload a local image for your first author, it should be displayed. However, no matter what, avatar for the second author/reviewer won’t be displayed. The Pro version of our plugin provides you a shortcode to retrieve the avatars for all the authors in a post, so you can make it display in front of the byline. Here you have the doc.

I also tried to add a line break with <br> and it works but it breaks the link and makes everything link to the first author

Yes, a <br> breaks the links in the byline for a multi-authored post. Sorry.

Hi @patrickhealy!

Yes, as far as we know, both plugins work well together. Just a few considerations:

• Post’s bylines are displayed by your theme. So it is your theme that needs to be compatible with Molongui Authorship. Most of them are
• The author box needs to be configured outside Elementor’s Editor, either from our plugin settings page or editing the post using the WP’s edit-post screen

That goes for Elementor. Elementor Pro provides additional widgets and a theme builder tool. In that case, you might need Molongui Authorship Pro too.

I’m closing this ticket now, but if you have further questions regarding Elementor + Molongui Authorship, feel free to re-open it.

Hi @dantesama,

In order to social icons to be displayed you need to:

1) Provide social profile URLs using the fields under the Molongui Authorship section in the edit-user/profile screen. Other plugins, like Yoast, for instance, add their own social fields, but those are not recognized (yet?) by our plugin.

2) Configure the author box to display social icons. This setting (“Show social icons”) is enabled by default. You can find in on: Authors > Author Box Editor > Content > Social Icons

Please make sure you have provided the social URLs using our plugin fields.

Author name not being displayed on your posts byline might happen when the author has a custom user role and you are not running the Pro plugin. Support for custom user roles is a premium feature not available in the free version of Molongui Authorship.

Please let us know if this helps.