mediavine

Hey Jennifer,

Thanks so much for getting back to me and so sorry about that! It’s hard to say what might have specifically caused this error without being able to reproduce it on our side of things.

As I mentioned, we believe it could be due to a no longer support social network being present within the inline content buttons so one thing you could try doing is rolling back the plugin to the previous version and then sending over a screenshot of what you see in there.

Ideally, we should only see Pinterest, Facebook, Twitter, Email, Print, or LinkedIn. Anything more than that is most likely no longer supported which could produce the type of error you sent above.

If you decide to move away from Grow Social that’s totally fair and hope you’ll give us another shot in the future!

• This reply was modified 4 years, 11 months ago by mediavine.

Hey Jennifer,

Thanks so much for reaching out and so sorry you’re experiencing this issue and thanks so much for providing that error log! We had one other person today report a similar type of issue and while we haven’t been able to reproduce this on our end we think this could be related to a social network that’s no longer supported being used in the inline content share buttons.

If at all possible, would you be able to send us an email at grow@mediavine.com so we can take a look into this issue for you?

• This reply was modified 4 years, 11 months ago by mediavine.
• This reply was modified 4 years, 11 months ago by mediavine.

Hey @arslanone,

Thanks so much for reaching out about this and so sorry you’re seeing this fatal error occur on your site!

We’re thinking an unsupported network is potentially being used here which means we don’t have an SVG icon for it and so the fatal error occurs. We haven’t yet been able to reproduce on any of our test sites so would you be willing to shoot us an email at grow@mediavine.com so we can troubleshoot things a bit further?

If at all possible we may need temporary access to the sandbox environment that you have setup so we can login and check things out.

Hey @blogaid,

Thanks so much for reaching out and for providing that example! I took a look at the page you needed assistance with and it looks like when I add a query string to the end of the URL (for example ?test=1234) this serves us a non-optimized and non-cached page that works great and doesn’t load those font files.

After digging a bit deeper, it looks like you have some Critical CSS being served by WP Rocket that makes reference to the two missing fonts being shown. It’s likely this Critical CSS could have been generated when we did use these font files at one point in time.

If you’d like, feel free to give regenerating the Critical CSS a try within WP Rocket then clearing out any caching in the plugin to see if that fixes things up!

Hey everyone,

Thanks so much for reaching out to us on the Support forums and so sorry for the delay. Also, big thanks to javier above for sending over the instructions on how to rollback the plugin.

I did take a look on our end and it looks like you have reached out to us directly about this issue but in the event you’re still experiencing any problems please don’t hesitate to reach out and let us know at grow@mediavine.com since it looks like you’re on the Pro version of the plugin.

Hey Paal,

Thanks so much for reaching out to us about this and so sorry for the delay. I’m just following up to let you know that I had a look at your site but it doesn’t look like Grow Social is being used any longer.

If you decide to switch back to us and still encounter any issues with this please don’t hesitate to let us know and we’ll be happy to take a peek. 🙂

Hey @ericleesmith,

Thanks so much for reaching out to us about this and so sorry for the delay. If you’re still experiencing issues with this, could you please reach out to our support directly at grow@mediavine.com?

Since you have the Pro version of the plugin will be more than happy to take a look into this at the support email above. 🙂