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HEy @juliearoundtheglobe,

Thanks so much for reaching out to us about this! We’ve noticed this happening as well with Grow Social along with a few other social sharing plugins. As far as we can tell, Grow Social is applying the Pinterest Descriptions as it should but it looks like something has changed with how Pinterest pulls those descriptions on their end.

We’ve reached out to Pinterest for clarification on if something like data-pin-descriptions are being deprecated but have yet to receive a concrete answer if that’s the case. As of now, it looks like Pinterest is favoring OpenGraph meta tags set in the post.

For example, in the page you sent over above Pinterest is pulling the descriptions from the og:description meta tag that is being set by Grow Social. Since we don’t have a way in the non-Pro version to update this, it looks like you’re using Rank Math to set these meta tags.

You could go to Grow’s Settings page and under the Misc section toggle on the setting ‘Disable Open Graph Meta Tags’ so that the descriptions are instead pulled from Rank Math.

Hope that helps!

Hey @gapdecaders,

Thanks so much for reaching out for this and so sorry for the delay! I took a look on our side and it looks like you sent us an email about this directly which we were able to resolve.

We’ll go ahead and close this thread here but if you have any issues in the future with the Pro version of the plugin please don’t hesitate to reach out to us directly. 🙂

Hey @lauratraveler,

Thanks so much for reaching out to us about this and so sorry for the delay! In terms of using async/defer for the CSS from Grow Social we don’t have a way within the plugin to apply that within the plugin itself. While we don’t have any recommendations, there are a few plugins out there that should be able to assist with helping you do something like that if you’d wish!

With regards to the CSS files loading on pages that have no social buttons present, would you be able to send over a URL of a page that you’re experiencing this on?

As far as the version numbers go, that’s totally normal and based on the filename of the CSS file you sent over, it does indeed look like you’re running the non-Pro version of the plugin so you should be fine there.

Hey @nina2813,

Thanks so much for reaching out about this and so sorry for the delay! I had a look at the page you sent over and it looks like Grow’s Pinterest button is being affected by some styles coming from your theme.

If you’d like, feel free to add the following bit of CSS below to the Additional CSS section in WordPress and it should hopefully clear things up for you:

.dpsp-content-wrapper button {
    margin-top: 0px !important;
    margin-bottom: 0px !important;
}

Hope that helps!

Hey Ledaki,

Thanks so much for reaching out about this! I believe you responded in one of the other threads but just in case I’ll go ahead and post what we know about this here.

From what we can tell, it looks like Facebook has made some changes to their Graph API and we’ve seen some posts (but not all) on some sites being returned as 0 instead of the actual engagement/share number.

Grow Social appears to be doing everything correctly with how we’re pulling share counts so the issue seems to stem from something on Facebook’s side of things.

There’s a few issues open with Facebook developers on this and it looks like they’re currently looking into the issue. We don’t have any sort of ETA on when something like this would be fixed since it’s on Facebook’s die of things but we’re hoping they get this taken care of ASAP.

Hey everyone,

Thanks so much for reaching out to us about this! I’ve responded to a couple similar threads, but I’ll go ahead and post what we know so far regarding Facebook not returning share counts for the last few weeks.

We’ve noticed over the last couple of weeks that Facebook share counts may return as 0 for some (but usually not all) posts on a site. Since that is the number the Graph API for Facebook is returning, that is the number Grow Social will use when displaying/updating counts for a post on your site.

As far as we can tell, Grow Social is correctly requesting share counts from Facebook’s Graph API but there seems to be some issues with one of Facebook’s more recent updates to it. Whether or not this was an intentional change is hard to say, but issues have been opened with Facebook’s developers to have them take a look into this.

We don’t have any sort of ETA on when something like this would be fixed on Facebook’s side of things but we’re hoping they get this taken care of ASAP.

Similar to Facebook, we also use the service Twitcount to provide shares from Twitter. Since we get the share counts directly from their API, I would recommend reaching out to support@twitcount.com to see if there’s anything going wrong on their end.

Hey @marthaki,

Thanks so much for reaching out to us about this! We’ve noticed over the last couple of weeks that Facebook share counts may return as 0 for some (but usually not all) posts on a site. Since that is the number the Graph API for Facebook is returning, that is the number Grow Social will use when displaying/updating counts for a post on your site.

As far as we can tell, Grow Social is correctly requesting share counts from Facebook’s Graph API but there seems to be some issues with one of Facebook’s more recent updates to it. Whether or not this was an intentional change is hard to say, but issues have been opened with Facebook’s developers to have them take a look into this.

We don’t have any sort of ETA on when something like this would be fixed on Facebook’s side of things but we’re hoping they get this taken care of ASAP!