It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.
What is likely happening here is that you need a valid SSL certificate, and GiveWP and PayPal is unable to find it. Can you make sure you are connecting your site and connecting to PayPal using a SSL connection?
The fix is to route all traffic on your site to HTTPS and to change all instances of the HTTP version of the URL in the database to the HTTPS version. Another “gotcha” that sometimes results in frustration is that the www and non-www versions need to be standardized, and the files should be delivered over the same version (https://www.example.com or https://example.com) that all traffic is forced over.
We have a detailed tutorial that covers these items really well. The article will walk you through the following things that are relevant to this issue:
1. the “update your Site URL” section 2. the “Force HTTPS Throughout your Site” section 3. the “Resolve insecure elements your Pages” section.
However, if it doesn’t fix the issue after you follow the instructions above, I’ll need some help from you with steps to replicate the issue? When does it happen? Do you execute any specific action that triggers this error?
Your success with online donations is our number one priority. Looking forward to helping you get to the bottom of this!
Since we do not have an account on your site, and we should not have, we cannot access the form. When you can, please deactivate the coming soon page so we can access the form and test it.
Also, please send along your System Info.
Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.
That will give me some more context to be able to help.
If it is not going through, an error might show up. Can you let us know what PayPal says when this donation does not work? Are there errors? Pass them here.
Looking forward to helping you get to the bottom of this!
I accessed your site and I noticed that there is a critical error happening
Typically, this error means some broken code is causing your site to crash. It is a WordPress system-generated message that means something has caused a PHP fatal error. Whenever you see that message, a more detailed error log has been sent to the main admin email address (which you can configure at Settings > General in the main WordPress settings).
Check that email, and then pass along any error messages you are receiving so we can help. Every time you see that error, it sends another email. If you need to, you can trigger a new email to be able to see the error message again.
If you don’t see that error in your email (WordPress emails are notoriously unreliable that way), you’ll need to ask your host for the error logs. They will be able to send you a complete record of the errors on your site. Once they provide you with this file, send it to us, and we will be able to identify the issue and move towards a resolution for you.
Your success with online donations is our number one priority. Looking forward to helping you get to the bottom of this!
I accessed your website but I could not find a form to replicate the issue. Then, I tested it on a staging site and it worked properly. See my screenshot below:
Can you let me know how to replicate this issue?
Your success with online donations is our number one priority. Looking forward to helping you get to the bottom of this!
When accepting donations using PayPal, it’s not a must for your users to have a PayPal account. They can donate without a PayPal account. In this case, we’d need to dig deeper to find out what is happening under the hood.
About Stripe, if your credentials are secure, I’d say it’s one of the best payment gateways over there. Stripe logs everything on their end when things work and when they do not work, so we have lots of information when things go sideways. Putting myself in your shoes, I’d reconsider Stripe.
Please let us know if you have further questions or need additional assistance!
I noticed you are using several paid plugins. In this case, please reach out via Priority Support here https://givewp.com/priority-support/, and reference this ticket, and I’ll help you with any issues you might have. Unfortunately, we are not allowed to support paid plugins here in the support forum.
Your success with online donations is our number one priority. Looking forward to helping you get to the bottom of this!
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