Matheus Martins

Hi, @davidpotter.

Glad you reached out.

Please send us an email via https://givewp.com/contact-us/. I’ll customer success team can help you log in!

Thanks for using GiveWP! Have a great day.

Glad to hear that you found a workaround, @trashcashph.

Thanks for using GiveWP! Have a great day.

Hi, @cherissa.

Glad you reached out.

Indeed, the Form Countdown works only for the legacy template. We are happy to consider it if we see more interest from our community.

Thanks for using GiveWP! Have a great day.

Hi, @jpschwartz.

Glad you reached out.

I’ve seen a similar issue before, but it would happen when you update GiveWP from an older version to a newer one, and it happens because, during the process, database tables need to be created. Some hosts can prevent some tables from being created (sometimes you do not have the correct privileges, for example).

Can you let me know if this issue happened after an update or if it happen right after you install a fresh GiveWP on your site? And if it happens after an update, I need to know the version you are coming from so we can try to replicate it on our end.

Your success with online donations is our number one priority. Looking forward to helping you get to the bottom of this!

Hi, @litoves.

It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

Have a great day!

Hi, @raccroc.

Glad you reached out.

Refunding donors work in two different ways: there are some gateways like Stripe that allow you to refund directly using GiveWP, but there are others that require you to refund directly from the payment gateway.

​To cancel and refund a donation on the GiveWP side, you need to navigate to Donations > Donations and click on the donation that you want to refund.Now, on the left side, you’ll change the status to Refunded, and if the payment gateway supports refunding via GiveWP, a new checkbox will show up above the saving button asking if you want to refund the charge in the payment gateway.

If this checkbox doesn’t show up, then you need to mark it as refunded on GiveWP and then navigate to your payment gateway and refund your donor directly from there. ​ ​

Something I’d encourage you to do is to double-check when you cancel on GiveWP and check the refund checkbox because if there is some kind of cache on your site, it may not refund on the payment gateway. So, mark it as refunded, check the checkbox and double-check the payment gateway. It will prevent future headaches. ​

​Now, let’s focus on preventing spam donations.

What you are experiencing is what we call “donor spam.” This can happen for a wide variety of reasons, and it is sadly very common across all donation platforms, not just GiveWP.

Your success with online donations is our number one priority, and spam donations can be a real detriment. We’ve done lots over the years to combat it, but there’s still more to be done. You can follow this post on our feedback site where we are tracking additional spam protection options, and I’ve added your name to the list of folks asking for it. You can see that here: https://feedback.givewp.com/bug-reports/p/additional-spam-donation-protection

In the meantime, here are some ways that others have combatted donor Spam:

1) Our Akismet Integration
Install or activate the free Akismet plugin. Then go to “Donations > Settings > Advanced” and ensure that our Akismet SPAM protection is enabled there and save changes.

2) Use Cloudflare or Sucuri
These are third-party services that help both speed up your website and provide protection against bot attacks like what you are experiencing. Some sites get added to bot lists and there’s nothing you can do to prevent them from just continually attacking your site, except using a strong and dedicated firewall/security service like these two. Cloudflare has a paid option, but it also has a free basic plan in case that is a better fit.

3) Set a higher minimum donation amount
Sometimes, simply increasing the minimum donation amount is a huge method of preventing these types of attacks. Bots tend to test forms with $1 or up to $5 amounts. If your form only accepts donations of $10 or higher you can prevent these low-hanging easy bots.

4) Use a spam-stopping plugin
You can use these plugins: https://wordpress.org/plugins/zero-spam/ and https://wordpress.org/plugins/recaptcha-give/. Zero Spam is a heavy favorite of our team. They offer excellent support and are pros at managing the ins and outs of stopping spam. Both plugins integrate very nicely with GiveWP. Both plugins integrate very nicely with GiveWP.

Also, one of the things on our roadmap to implement is an optional reCAPTCHA block on the form itself. That won’t happen until after GiveWP 3.0, because the current architecture of the form itself just is not conducive to adding something like that easily. After 3.0 (you can read more about that and sign up to be alerted when 3.0 launches here: https://givewp.com/lps/next-generation-donation-forms/ ) It’s going to be among our top priorities.

Please let us know if you have further questions on this or need any additional assistance!

Hi, @flaxtrade.

​We’ve investigated it and we found that you’ve uncovered an edge-case issue with the Fields API. What is happening is that we refactored the code to make it compatible with GiveWP 3.0 which is coming, and it will include huge changes. We made sure to make it backward-compatible but from what we saw, we still need to polish it to make sure it works.

I’ve escalated this to our development team so they can work on a fix. You can follow up on the progress of the fix here https://feedback.givewp.com/bug-reports/p/the-checkbox-field-creation-using-the-fields-api-should-work.

​​We are actively tracking user issues to make sure our dev team is aware of them and can get them fixed. You can use the link to check in for updates or to provide additional details of your own.

Give the post above a look, and let me know if you would like me to add any additional details. I want to ensure your need is as accurately reflected as possible, and I’m happy to include an internal note to our teams with any specific information you would like them to have.

The only workaround I know of is to stay on GiveWP 2.27.2. I would prefer to update it to the latest version and use our Form Field Manager add-on to create the checkbox field.

While we work on a fix, feel free to message us if you have further questions or need any additional assistance!

Hi, @wtnhistwebmaster.

It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

Have a great day!