mandsconsulting
Forum Replies Created
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Forum: Plugins
In reply to: [Email Before Download] Shortcode ????Hi @silkweb,
The email before download the plugin utilizes both the download monitor plugin and the contact form 7 plugin. The shortcode must satisfy both of these plugins. This is why it asks for both the contact form id and download id. We apologize for the frustration this has caused you. We realize that customizing shortcode is not the most intuitive, which is why we are developing a pro version that includes a shortcode builder. Unfortunately, currently, the plugin is not very customizable/flexible. The hide option only works with multiple download files. Apologies for the confusion this should be more clear, and we will fix this. If you refer to the screenshots, there are helpful shortcodes provided.
Forum: Plugins
In reply to: [Email Before Download] Invalid json and loop loading after submitHi @robertomataluni,
After investigating more the EBD plugin seems to be working. On this URL we were able to successfully fill out the contact form and receive the download both via email and at the bottom of the form.
Forum: Plugins
In reply to: [Email Before Download] Invalid json and loop loading after submitHi @robertomataluni,
Thank you for confirming the syntax issue. Would you be able to provide us a link/URL to the page where the contact 7 form and download monitor are working? While we wait on that we are also looking into the error message on the site.
1. Shortcode and a URL showing the WordPress Download Monitor working successfully
2. Shortcode and a URL showing the Contact Form 7 working successfullyIf it is on the same page would you be able to include them on a separate page for us? As we are having trouble finding them on the page of the URL you provided.
- This reply was modified 4 years, 3 months ago by mandsconsulting.
- This reply was modified 4 years, 3 months ago by mandsconsulting.
Forum: Plugins
In reply to: [Email Before Download] Invalid json and loop loading after submitHi @robertomataluni,
I see you have not responded but just thought we would suggest one more thing. When testing the shortcodes you provided us on our local testing site, it was giving us errors. It appears the double quotations you are using were of invalid syntax. Upon deleting your quotations and replacing them with new ones, the plugin/shortcode was now functioning properly. For example, try to change the download monitor shortcode you provided to this:
[download id="17153"]Forum: Plugins
In reply to: [Email Before Download] Invalid json and loop loading after submitHi @robertomataluni,
Thank you for that. One thing I noticed missing is the URL to the page these shortcodes reside on? Would it be possible to provide that? Also since all shortcode for EBD, Download Monitor, and Contact Form 7 is not working it does not seem to be an issue with our plugin specifically. The issue most likely has to do with the shortcode being used not being syntactically correct. Please make the syntax is in compliance with each of the plugins and verify no extra whitespaces exist within the quotations.
Just to cover all bases you also have these plugins installed and activated correct?
- This reply was modified 4 years, 3 months ago by mandsconsulting.
Forum: Plugins
In reply to: [Email Before Download] Invalid json and loop loading after submitHi @robertomataluni,
Thank you for reaching out. If you could please provide the following to help us troubleshoot this issue:
1. Shortcode and a URL showing the WordPress Download Monitor working successfully
2. Shortcode and a URL showing the Contact Form 7 working successfully
3. Shortcode and a URL showing the Email Before Download failingForum: Plugins
In reply to: [Email Before Download] Default email message includes broken short codeAre you still experiencing this issue? If we do not hear a response back we will resolve this issue.
Thanks!
Forum: Plugins
In reply to: [Email Before Download] Default email message includes broken short codeThank you for reaching out. We will look into this issue. Thank you for providing the website URL along with the EBD shortcode. Can you confirm that you are using the Download Monitor plugin and also provide the following?
1. Shortcode and a URL showing the WordPress Download Monitor working successfully
2. Shortcode and a URL showing the Contact Form 7 working successfullyYou mentioned the inline link and the email delivery settings are not working. Could you try setting it to both for testing purposes?
- This reply was modified 4 years, 4 months ago by mandsconsulting.
Forum: Plugins
In reply to: [Email Before Download] From Email name – capital lettersHi @newki75,
Thank you again for reporting this issue. The latest update should have fixed the FROM name field from being translated to lowercase. It should be functioning properly now in EBD version 6.9.5. Please let us know if it worked for you.
Forum: Plugins
In reply to: [Email Before Download] From Email name – capital lettersHello @newki75,
Thank you for reaching out. Upon further investigation, we discovered a bug with the FROM email feature and are working to resolve it.- This reply was modified 4 years, 4 months ago by mandsconsulting.
Forum: Plugins
In reply to: [Email Before Download] From Email name – capital lettersHello @newki75,
It depends on what mail service you are using such as ‘WP Mail SMTP by WPForms’. Some are more flexible than others. Unfortunately, if the FROM email name field feature is not working our best suggestion would be to investigate your SMTP service. If you can find the email address setting within there, this could fix the issue.
Forum: Plugins
In reply to: [Email Before Download] DOWNLOADS DONT WORKHi @mpolhemus,
Would you be able to open a new thread and detail the exact issue you are experiencing? WordPress Address URL and Site Address URL in general settings contain HTTPS and not HTTP. In your new post could you also provide the following in case the HTTP/HTTPS solution does not work for you?
1. Shortcode and a URL showing the WordPress Download Monitor working successfully
2. Shortcode and a URL showing the Contact Form 7 working successfully
3. Shortcode and a URL showing the Email Before Download failingForum: Plugins
In reply to: [Email Before Download] Call to a member function getAttribute() on nullHi @ashiqnt,
We have determined that the issue lies within the compatibility between the Avada fusion builder plugin and our Email Before Download plugin. Unfortunately, they are conflicting when running together, and since the Avada fusion builder plugin is not listed on the WP plugin Marketplace we are unable to further investigate.
Forum: Plugins
In reply to: [Email Before Download] Call to a member function getAttribute() on nullHi @ashiqnt,
Thank you for providing more info, we will investigate this issue. Could you also provide which fusion builder plugin you are using for this site?
- This reply was modified 4 years, 4 months ago by mandsconsulting.
Forum: Plugins
In reply to: [Email Before Download] Error- Not Working After update 6.9.4Hi @kggg,
Unfortunately, we do not have a suggestion for similar plugins, as Piklist seems to have quite a variety of features. It seems to be an integral layer to the site, which migrating away from could be a headache. If you find a plugin that you want to migrate to, and do not want to deal with the migration efforts, we can refer you to someone who is very experienced with this in the slack community. Please feel free to reach out if needed!