mandsconsulting
Forum Replies Created
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Forum: Plugins
In reply to: [Email Before Download] Error- Not Working After update 6.9.4Hi @kggg,
Unfortunately, we have determined the issue and it lies within the compatibility between the “Piklist” plugin and our EBD plugin. After troubleshooting the errors that were received through the credentials you provided us to your sites. We determined the hooks we use within our plugin conflict with the hooks used in the Piklist plugin, which is the reason this error is occurring. Since the Piklist plugin is closed and will be providing no new development/updates we are unable to collaborate to determine the exact issue and provide a solution. Have you considered migrating to a different plugin since Piklist is under permanent closure?
Forum: Plugins
In reply to: [Email Before Download] Call to a member function getAttribute() on nullHi @ashiqnt,
It appears the first link you provided does not contain the shortcode to our plugin. It currently has a contact form and a download form. To use our plugin try the following shortcode:
[email-download download_id="X" contact_form_id="Y"]Where X is the download Id from the download monitor plugin and Y is the contact form ID from the contact 7 form plugin.
Forum: Plugins
In reply to: [Email Before Download] Call to a member function getAttribute() on nullHi @ashiqnt,
Thank you for reaching out. To help us with our investigation could you please provide us with the following:
1. Shortcode and a URL showing the WordPress Download Monitor working successfully
2. Shortcode and a URL showing the Contact Form 7 working successfully
3. Shortcode and a URL showing the Email Before Download failingForum: Plugins
In reply to: [Email Before Download] Confirmation message takes very long to displayHi @delycia,
Are you still experiencing this issue? If so, could you please provide the information listed above?
Forum: Plugins
In reply to: [Email Before Download] Error- Not Working After update 6.9.4Hi @kggg,
Could you try fixing the HTTPS setting on the WP Site and see if it fixes the issue? What brings us to this conclusion is if you copy and paste the link address from the email “Gut Health Fact Sheet” in a separate tab, it successfully downloads. Which shows it is working properly without the HTTPS/HTTP conflict.
Forum: Plugins
In reply to: [Email Before Download] DOWNLOADS DONT WORKHi @adrimol84,
If you are familiar with HTML and CSS you can use the Custom CSS, HTML Before Link, and HTML After Link options in the Email Before Download Settings. Also, there is a sample in the Support Screenshots located at the bottom of this page:
Screenshot ExampleForum: Plugins
In reply to: [Email Before Download] Error- Not Working After update 6.9.4Hi @kggg,
Upon further investigation it looks like the issue you are experiencing is similar to the one posted here: Support Thread Link
The issue appears to be coming from your site being hosted on HTTPS while the link generated is read from HTTP. If you check in your WP site settings this should be fixable there. Please let us know if this fixes the issue.Forum: Plugins
In reply to: [Email Before Download] Error- Not Working After update 6.9.4Hi @kggg,
Thank you for all the information. We will continue to troubleshoot this issue.
Forum: Plugins
In reply to: [Email Before Download] DOWNLOADS DONT WORKThank you for that. After investigation, it seems the issue is coming from your site being hosted on HTTPS while the link generated is read from HTTP. If you check in you WP site settings this should be fixable there.
Forum: Plugins
In reply to: [Email Before Download] DOWNLOADS DONT WORKHi @adrimol84,
Thank you for reaching out and providing the above information. We will look into this issue you are experiencing. In the email before download settings could you please share with us the setting you have selected for “Default Link Expiration Time”?
Forum: Plugins
In reply to: [Email Before Download] MultisiteThank you for providing all of this information. After troubleshooting it appears the issue resides within the WordPress site being a multisite. Unfortunately, the plugin was not designed with the multisite option in mind. Unfortunately, we are unable to further assist. The only thing left we can do is suggest to try installing plugins separately on each subdomain. We plan on including in a feature update multisite support, and we will reach out once that is available.
- This reply was modified 4 years, 4 months ago by mandsconsulting.
Forum: Plugins
In reply to: [Email Before Download] MultisiteIt appears you provided the URL to the final download link and not the page before where you selected the link to download. Could you please include that? Also if you could provide us with the shortcode and URL of the page that contains the Email Before Download Monitor plugin failing.
Forum: Plugins
In reply to: [Email Before Download] MultisiteThank you for reaching out. Could you please provide the following for each of the websites? The one with the plugin working and the one where it is not? To help us with our investigation could you please provide us with the following:
1. Shortcode and a URL showing the WordPress Download Monitor working successfully
2. Shortcode and a URL showing the Contact Form 7 working successfully
3. Shortcode and a URL showing the Email Before Download failingForum: Plugins
In reply to: [Email Before Download] Link not displaying after form submissionHi @orbitcarrot,
Are you still experiencing this issue? If we do not get a response back we will automatically resolve this issue.
Thanks!
Forum: Plugins
In reply to: [Email Before Download] Link not displaying after form submissionHi @orbitcarrot,
We just released an update that should have fixed your issue. If you can update to the current version and please get back to us.
Thanks