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Forum Replies Created
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Forum: Plugins
In reply to: [Mailchimp for WooCommerce] Assing tag depending on site language (wpml)Glad to hear that fixed the issue @pizzapie79! If anything else pops up, don’t hesitate to reach back out to us. We appreciate you using the plugin.
If you’re happy with this integration, please consider leaving a 5-star review. Your feedback helps other WooCommerce customers find this integration and helps support future development.
Forum: Plugins
In reply to: [Mailchimp for WooCommerce] spam request from mailchimpThank you for the update, @quadlayers. If you don’t mind, could we kindly ask a favor? Since this behavior is expected with the plugin and performance can depend on factors like hosting, plugins, and themes in use, would you consider updating the review you shared? Of course, if there was any error on our part, whether with support or engineering, we would welcome any constructive feedback. However, in this case, it seems everything is functioning as designed. We appreciate your understanding!
Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.
Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.
Forum: Plugins
In reply to: [Mailchimp for WooCommerce] spam request from mailchimpHi @quadlayers, we just wanted to check back with you to see if this was still an issue with the provided information. Please let us know when you get a moment, we’ll be happy to help troubleshoot further if necessary.
Forum: Plugins
In reply to: [Mailchimp for WooCommerce] Stuck on Review sync settingsHi @michaelparak,
Thanks for providing the additional information. Please start by fully uninstalling the current version of the plugin and installing version 4.4.1 fresh.
As for the fatal error logs, even if they don’t seem directly related to Mailchimp, they could still be part of the problem. In WordPress, it’s not uncommon for other plugins or themes to create conflicts that affect site functionality, so reviewing those logs is important.
Forum: Plugins
In reply to: [Mailchimp for WooCommerce] Stuck on Review sync settingsHi @michaelparak,
Thanks for following up! I have a couple of questions and suggestions to help us troubleshoot further:
- In your previous post, was that a console log from the browser? If so, these aren’t the logs we need. Please check the logs in your WordPress admin area by going to WooCommerce > Status > Logs. Look for logs labeled “fatal-errors” or any logs related to Mailchimp. These will give us more insight into what’s happening.
- Could you try performing a fresh uninstall and reinstall of the plugin, rather than just upgrading? Once reinstalled, please attempt the sync again and let us know if the issue persists.
If you still have issues, would you be open to privately sharing access to your installation so we can take a closer look?
Thanks for your patience.
Forum: Plugins
In reply to: [Mailchimp for WooCommerce] Syncing Issue UrgentHi @mouindi, we restarted your sync and everything looks normal. If for some reason data still doesn’t populate, can you give us some order ID’s to look up? Keep in mind that orders with the following statuses do not sync from WooCommerce to Mailchimp:
- On Hold
- Draft
- Pending
- Failed
Only orders with the statuses of Processing, Completed, and Paid are synchronized by default.
Forum: Plugins
In reply to: [Mailchimp for WooCommerce] Plugin makes it impossible to view large ordersHi @alijens, thanks for your patience on this issue. We’ve been testing on our end but haven’t been able to replicate the problem. We tested orders with up to 50 unique SKUs without any issues. It’s possible this might be due to a plugin conflict. Could you try cloning your site to a staging environment and see if the issue persists with only WooCommerce and Mailchimp enabled? Additionally, enabling remote diagnostics could help us identify the root cause.
Forum: Plugins
In reply to: [Mailchimp for WooCommerce] Syncing Issue UrgentHi @mouindi, what’s your store URL? We’ll be happy to dive in a little more to see if we can spot anything.
Forum: Plugins
In reply to: [Mailchimp for WooCommerce] No “Promo codes” syncedMore than happy to help! Thank you so much for the review, we sincerely appreciate it.
Forum: Plugins
In reply to: [Mailchimp for WooCommerce] No “Promo codes” syncedGlad to hear that fixed the issue @pizzapie79. If anything else pops up, don’t hesitate to reach back out to us. We appreciate you using the plugin.
If you’re happy with this integration, please consider leaving a 5-star review. Your feedback helps other WooCommerce customers find this integration and helps support future development.
Forum: Plugins
In reply to: [Mailchimp for WooCommerce] No “Promo codes” syncedHi @pizzapie79,
We were able to re-sync those promo codes for you! It’s possible that the issue was related to the fatal errors in your logs from earlier. If you encounter any other problems or need further assistance, please let us know, but everything should be good to go now.
Forum: Plugins
In reply to: [Mailchimp for WooCommerce] spam request from mailchimpHi @quadlayers,
Thank you for reaching out. The behavior you’re experiencing with high CPU usage after cleaning a large contact list in Mailchimp is expected due to how the plugin is designed, particularly when handling extensive data updates. This is typically triggered by:
- Increased API Requests: When large changes occur, such as cleaning a contact list, it can result in a spike of API calls as the plugin syncs updates with Mailchimp.
- Multiple Webhooks: If multiple webhooks are configured for the same audience, they can duplicate requests, leading to unnecessary server load.
We suggest reviewing your webhook settings in Mailchimp to ensure there are no duplicate or unnecessary webhooks. Additionally, optimizing how API calls are handled on your server, such as batching or rate-limiting the updates, can help manage the load.
Since this is expected behavior and not a plugin error, we would appreciate it if you could consider updating your review to reflect that context. If you need further assistance or have questions about optimizing your setup, please let us know.
Thank you for your understanding!
Forum: Plugins
In reply to: [Mailchimp for WooCommerce] Stuck on Review sync settingsHi @michaelparak, thanks for clarifying. To help us troubleshoot further, could you please specify which error logs you checked? The most useful logs for us in situations like this are the fatal error logs. You can find these by navigating to:
WooCommerce > Status > Logs, then look for logs labeled with “fatal-errors” or anything related to Mailchimp.
Please check these logs for any relevant entries, and let us know what you find. This information will help us pinpoint the issue more accurately.
Looking forward to your response!
Forum: Plugins
In reply to: [Mailchimp for WooCommerce] No “Promo codes” syncedHi @pizzapie79, thanks so much for getting that fixed up. Do you have a particular promo code ID we can investigate? I’ve also initiated a resync to your store just in case it was something one-off that prevented those from syncing.