khungate

Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Hi @lyk-1, 5.0 was a major release for us and you can review the changleog here: https://wordpress.org/plugins/mailchimp-for-woocommerce/#developers. Let us know if you continue to have sync challenges, happy to take a look.

Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Hi @jordanmunk, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Hi @jami23, thanks for reaching out. That’s a bit of a head scratcher with your subscription plugin not working after the 4.4.1 update; I can’t think of anything we changed in that version that would have impacted subscriptions. Regardless, let’s try to get to the bottom of the issue. A couple of questions for you:

• You mentioned making a copy and it works fine, is the copy with all plugins/theme?
• When you’re testing the subscription, you’re just referring to opting into the newsletter and your Audience in Mailchimp, correct? You’re not referring to an another recurring monthly subscription plugin, correct?
• What is the user level access with the email you’re testing?
• Are the orders marked as completed inside WooCommerce?

Look forward to hearing back from you.

Hi @michaelparak, we just wanted to check back with you to see if this was still a problem with our latest plugin (v4.4.1 at the time of this post). Please let us know when you get a moment, we’ll be happy to help troubleshoot further if necessary

Hi @jordanmunk, sorry to hear you’re having some performance issues with the Mailchimp WooCommerce plugin. Here are some potential causes and solutions to help improve performance:

Potential Causes:

1. Excessive Webhooks: Multiple active webhooks in your Mailchimp settings can overload the system with requests, slowing down performance. Ideally, there should only be one webhook for this integration.

2. Caching Conflicts: Server-side caching (e.g., Cloudflare, Redis) might interfere with plugin functionality. Exclude the Mailchimp WooCommerce plugin’s routes from caching.

3. Database Load: An unoptimized or overloaded database could slow interactions between WooCommerce and Mailchimp.

Suggested Solutions:

1. Audit Webhooks: To check for unnecessary or duplicate webhooks, follow these steps:

– Log into your Mailchimp account.

– Navigate to the Audience tab.

– Select the relevant audience associated with your WooCommerce store.

– Go to Manage Audience > Settings.

– Click on Webhooks to view all active webhooks for that audience.

– Ensure there is only one active webhook related to WooCommerce. If there are extras, you can delete them by clicking the “Delete” button next to each unnecessary webhook.

2. Adjust Caching: Configure caching to bypass Mailchimp routes, especially /wp-json/mailchimp-for-woocommerce/.

4. Enable Remote Diagnostics: This plugin feature can help us analyze connection issues if needed.

5. Optimize Server Resources: Consider upgrading server memory to accommodate plugin demands.

Additionally, regarding the Mailchimp WooCommerce cookie filter setting, if you’re noticing issues with tracking or excessive cookie checks, you may want to enable or disable this filter. Adjusting the cookie filter can streamline cart performance, as explained in this https://github.com/mailchimp/mc-woocommerce/wiki/Enable-or-Disable-Cookie-Filter.

By working through these steps, you can help resolve performance issues and improve the cart experience for users. If problems persist, please let us know and we’ll be happy to help further.