khungate

Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further.

Hi @marcosmixlife, we’ve run a fresh round of testing on our side to confirm the “Sync existing contacts only” setting, and everything appears to be working as expected. When reconnecting a store and choosing that option, only contacts already present in the selected Mailchimp Audience are synced. Others are correctly skipped during the process, as shown in the plugin logs.

If you’re seeing different behavior, it may be due to a theme or plugin conflict. Another possible workaround is to reach out to Mailchimp support directly to see if they can help archive the contacts post-sync, depending on how your list is structured.

Let us know if you’re open to doing a quick test with a fresh Audience and we’d be happy to walk through it with you. Thanks!

Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Hi @ben72, thanks for your patience.

From the plugin’s logs, we can confirm that orders are being submitted successfully when they’re placed. That said, revenue attribution is handled entirely within Mailchimp and isn’t something the plugin controls or displays.

Let us know if there’s anything else we can help with on the plugin side!

Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Hi Ben, thanks for reaching out. I wanted to chime in since I’m part of the engineering team for the plugin. The Mailchimp for WooCommerce plugin handles syncing order and customer data to Mailchimp, but revenue attribution and reporting are managed entirely within Mailchimp’s system.

Sorry to pass you off, but for questions about how revenue is tracked, calculated, or displayed, you’ll need to contact Mailchimp Support directly. They’ll be able to look into your account and provide the most accurate help.

If you run into any plugin syncing issues specifically, let us know and we’ll be happy to assist.

Hi there,

Sorry to hear you’re having trouble connecting Mailchimp for WooCommerce, here’s a few ideas to get you going:

1. Plugin Versions – Make sure WordPress, WooCommerce, and Mailchimp for WooCommerce are all updated to their latest versions. Compatibility issues can sometimes silently break the connection flow.
2. Cache Clearing – Clear both your site cache (if you’re using a caching plugin) and your browser cache. We’ve seen stale cached scripts interfere with the connection process.
3. Plugin Conflicts – Try temporarily disabling other plugins and attempt the Mailchimp connection again. If it works, re-enable your plugins one-by-one to identify the conflict.
4. Browser Console – Open your browser’s developer tools and look at the JavaScript console during the connection process. Any red error messages could offer clues.
5. Server Logs – If you have access, check your server’s error logs for any entries related to the Mailchimp plugin or other plugins that have fatal errors. Those can sometimes reveal what’s breaking behind the scenes.
6. Reinstallation – If all else fails, uninstalling and reinstalling the Mailchimp for WooCommerce plugin (and ensuring all its data is fully removed before re-adding) can sometimes help reset the connection.

Still stuck after trying the above? Let us know what you’ve already attempted and we can help dig in further.