Joao D - a11n

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

As we haven’t had an answer in the last few weeks, I will consider this thread as solved.

If you still have any questions, please don’t hesitate to contact us again.

Hi @landed

That sounds like that at some point your URL must have gotten claimed already. Based on the Google documentation: https://support.google.com/merchants/answer/176793?hl=en there are 4 ways to do so: https://d.pr/i/Gh2B02

If it was claimed using an HTML file, then the file should be residing in your website’s root folder.

Other than that I would check every tag manager and google analytics account you have access to.

Best,

Hi @rain82k

I ran some tests on your site, however, I couldn’t reproduce this error of the site (checkout) being extremely slow to load.

The checkout is not exactly clean, which can be a bit slow, however, the test I did, all the information loaded quickly, and the PayPal option was enabled.

That said, are you still facing this issue? And how did you perform the test to find out how fast/slow your checkout is taking to load?

Looking forward to your answer!`

Hi @andrecostaft

I updated the “WooCommerce” plugin, when it opened, this option was created and it was active: now the site disappeared, and there is a mass duplication of products.
Does anyone know how to reset the plugin? for this option of products disable ..

I’m sorry to hear about the issue you are experiencing!

It is not very clear how this issue occurred. After you performed the update, did any option for menu duplication appear?

If you could share some screenshots showing this behavior, that would be great! I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in this thread.

Also, Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.`

Looking forward to your reply!

Hi there,

I’m sorry for the issue you’re experiencing!

First of all, it’s important to note that our support is 100% in English. You can keep sending your messages in Spanish, but we will reply in English. Hope it’s not a problem for you.

Could you confirm which Payment Gateway you are using? Just to set the right expectations, if you are using a 3rd-party plugin for Payment Gateway, you will have to contact their support directly.

And as a double-check, could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

Looking forward to your reply!

Glad to hear it – thanks for letting us know!

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.