• Resolved andrecostaft

    (@andrecostaft)


    I updated the “WooCommerce” plugin, when it opened, this option was created and it was active: now the site disappeared, and there is a mass duplication of products.
    Does anyone know how to reset the plugin? for this option of products disable ..

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Joao D – a11n

    (@johnlud)

    Hi @andrecostaft

    I updated the “WooCommerce” plugin, when it opened, this option was created and it was active: now the site disappeared, and there is a mass duplication of products.
    Does anyone know how to reset the plugin? for this option of products disable ..

    I’m sorry to hear about the issue you are experiencing!

    It is not very clear how this issue occurred. After you performed the update, did any option for menu duplication appear?

    If you could share some screenshots showing this behavior, that would be great! I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in this thread.

    Also, Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.`

    Looking forward to your reply!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Since it’s been a while since we last heard back from you, I’m going to mark this thread resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Cheers! 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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