Jonathan Goldford
Forum Replies Created
-
Forum: Plugins
In reply to: [Wired Impact Volunteer Management] Can’t Save SettingsAt this point my only other suggestion is for you to flush your permalinks. This likely won’t work, but it’s worth a try. You can find the instructions at https://typerocket.com/flushing-permalinks-in-wordpress/.
Otherwise thank you for being so considerate. You’re right that since this is very likely something related to your site specifically, we’re getting into an area where we would have to charge you to dig deeper. If you’re interested in that, let me know via email and I’m happy to send you a price.
Have a nice weekend.
Forum: Plugins
In reply to: [Wired Impact Volunteer Management] Can’t Save SettingsThanks for getting me access. I logged in and took a look, but nothing glaring stood out to me. The biggest concern I had was that you’re using Divi. Divi can sometimes modify the way URLs are handled and we have seen some issues with it in the past. When you switched to another theme for testing, did you switch to the Twenty Twenty theme? If not, it would be great if you could do that and see if that helps.
If that doesn’t work, I would need to play around more with turning plugins on and off, but I’d imagine you would prefer that doesn’t happen on a live site. Let me know what you think.
Forum: Plugins
In reply to: [Wired Impact Volunteer Management] Can’t Save SettingsI just wrote you back via email. Once we have access to the site we’ll take a look and respond on this thread.
Forum: Plugins
In reply to: [Wired Impact Volunteer Management] Can’t Save SettingsThanks for walking through those steps. There is clearly something else going on since I’m not able to replicate the issue on my end.
You can update the database, although I’d highly recommend against that. And if you decide to go that route, please back up your database completely before making any changes. The setting name is in the
wp_optionstable and is calledwivm-settings. It’s a serialized array of data, so you’ll need to be comfortable with that before making changes. It’s not as simple as modifying the text directly. If you’re not sure about serialized arrays, I’d recommend staying away from this approach.If you’d be open to giving us access to your site, we’d be happy to take a quick look to see if anything obvious sticks out. Feel free to respond to our email exchange if this is something you’re interested in.
Forum: Plugins
In reply to: [Wired Impact Volunteer Management] Title will not showSince we haven’t heard from you in a little while I’m going to mark this as resolved. Of course, if any other questions come up don’t hesitate to reach out.
Forum: Plugins
In reply to: [Wired Impact Volunteer Management] Multiple managers?Since we haven’t heard from you in a little while I’m going to mark this as resolved. Of course, if any other questions come up don’t hesitate to reach out.
Forum: Plugins
In reply to: [Wired Impact Volunteer Management] Can’t Save SettingsI’m sorry to hear the volunteer management plugin isn’t working correctly for you. I’m sure that’s frustrating. This isn’t an issue we’ve seen before, so it’s likely another plugin or your theme conflicting with our volunteer tool. Here are some ideas to hopefully help you figure this out:
- Upgrade to the latest version of WordPress and our plugin. You should be on WordPress version 5.3 and the volunteer management plugin should be on version 1.4.1.
- Try switching briefly to the default WordPress theme to see if this fixes the problem. Then you can switch back. If it does fix it, then you know there is an issue with the theme.
- Try disabling the plugins one at a time to see if the volunteer management plugin begins to work correctly. If so, you’ll know which plugin is causing this issue.
I know those last two will cause your site to change and possibly break. If your hosting provider allows it, you may want to set up a testing copy of your website so you can make these changes without causing issues for your website visitors.
Good luck and of course, let us know if you have any questions.
Forum: Plugins
In reply to: [Nonprofit Board Management] Limit RSVP/Event to committeeNo worries at all. I’m happy to hear you got the information you needed. Don’t hesitate to reach out if you have any other questions.
Thanks James. That link to https://jetpack.com/support/sharing/#customization was exactly what we needed to get this figured out. The code there allowed us to keep the sharing icons when on an individual post, but remove them when viewing an excerpt in a list of posts elsewhere.
In case anyone needs it, here’s the code we used:
/** * Hide Jetpack sharing icons when displaying excerpts. * * @see https://jetpack.com/support/sharing/#customization */ function wi_hide_sharing_icons_in_excerpt() { remove_filter( 'the_excerpt', 'sharing_display', 19 ); } add_action( 'loop_start', 'wi_hide_sharing_icons_in_excerpt' );Forum: Plugins
In reply to: [Wired Impact Volunteer Management] Title will not showI’m sorry to hear you’re having trouble with the page title Sue. This is likely due to your theme or to the Elementor plugin. Page builders like Elementor typically have a ton of settings, so I’d look there first and see what you can find. I’m not familiar with Elementor, but would the details on https://docs.elementor.com/article/290-hide-page-titles-in-wordpress potentially be helpful?
Let us know how it goes and if there is anything we can do to help.
Forum: Plugins
In reply to: [Wired Impact Volunteer Management] Multiple managers?It’s great to hear the plugin has been helpful for you all @jwickman. In order to give everyone the ability to edit volunteer opportunities, I’d recommend adding each of them as a user within your WordPress site, and giving them the “Editor” role. That will allow them to edit any of the volunteer opportunities within the site. It’s worth noting that the “Editor” role also provides access to change other content throughout the site, so you definitely want to make sure you feel comfortable providing individuals that level of access.
In regards to the emails, every email to volunteers will be sent using the “from” address provided at Volunteer Mgmt >> Help & Settings >> Email >> “From Email Address” field. That said, you can set up variables in the “Volunteer Signup Email” field at Help & Settings >> Email which allows you to provide the contact information for whoever manages that volunteer opportunity. For example, you can add a sentence that reads “If you have any questions please reach out to {contact_name} at {contact_email} or by phone at {contact_phone}.” When the email is sent, the appropriate contact information will be provided, either using the global settings at Help & Settings >> Opportunity Details >> the “Default Contact Information” fields, or if available, the contact information provided on the edit screen for that specific volunteer opportunity.
I know there’s a lot of detail here, so let me know if you have any other questions. Always happy to help.
Forum: Plugins
In reply to: [ACF qTranslate] Latest ACF update (5.8.3) breaks ACF QTranslateSimilarly to @sleepgreen, I’ve decided to delete line 75 that shows as below from wp-content\plugins\acf-qtranslate\src\acf_5\fields\image.php:
add_filter('wp_prepare_attachment_for_js', array($this, 'wp_prepare_attachment_for_js'), 10, 3);In Advanced Custom Fields PRO version 5.8.3 they removed the function called
wp_prepare_attachment_for_js()from the plugin, which is what’s causing the error. Along with that, the Advanced Custom Fields PRO team also removed the sameadd_filter('wp_prepare_attachment_for_js....call that’s in ACF qTranslate. Because of that, I think it’s fine to remove that line entirely given that it’s likely no longer needed.- This reply was modified 6 years, 7 months ago by Jonathan Goldford.
Forum: Plugins
In reply to: [Wired Impact Volunteer Management] Disable reminder emailsGreat to hear it was helpful @elrico13. Don’t hesitate to reach out if any other questions come up.
Forum: Plugins
In reply to: [Wired Impact Volunteer Management] Automated emails not being sent.Since we haven’t heard from you in a little while I’m going to mark this as resolved. Of course, don’t hesitate to reach out if you have any other questions.
Since we haven’t heard from you in a little while I’m going to mark this as resolved. Of course, don’t hesitate to reach out if you have any other questions.