Automated emails not being sent.

  • Resolved foreveraviking

    (@foreveraviking)


    6 years, 8 months ago

    To Whom it may concern. I am having the same issue as JL Rutland and our volunteers are not receiving the sign up, confirmation email. I contacted the provider and they told us to get in contact with you. I was just wondering how we can resolve this issue.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jonathan Goldford

    (@jg-visual)

    6 years, 8 months ago

    I’m sorry you’re running into email issues @foreveraviking. This can definitely be caused by a number of different factors, so the best approach is to start by narrowing down the cause. Would you mind installing the Email Log plugin first? Then I’d recommend testing a volunteer sign up. After the test, take a look at the email logs to see if the email was attempted.

    Let us know what you find. That should be a good start.

    Plugin Author Jonathan Goldford

    (@jg-visual)

    6 years, 7 months ago

    Since we haven’t heard from you in a little while I’m going to mark this as resolved. Of course, don’t hesitate to reach out if you have any other questions.

Viewing 2 replies - 1 through 2 (of 2 total)

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