Support » Plugin: Wired Impact Volunteer Management » Can’t Save Settings

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Jonathan Goldford

    (@jg-visual)

    I’m sorry to hear the volunteer management plugin isn’t working correctly for you. I’m sure that’s frustrating. This isn’t an issue we’ve seen before, so it’s likely another plugin or your theme conflicting with our volunteer tool. Here are some ideas to hopefully help you figure this out:

    • Upgrade to the latest version of WordPress and our plugin. You should be on WordPress version 5.3 and the volunteer management plugin should be on version 1.4.1.
    • Try switching briefly to the default WordPress theme to see if this fixes the problem. Then you can switch back. If it does fix it, then you know there is an issue with the theme.
    • Try disabling the plugins one at a time to see if the volunteer management plugin begins to work correctly. If so, you’ll know which plugin is causing this issue.

    I know those last two will cause your site to change and possibly break. If your hosting provider allows it, you may want to set up a testing copy of your website so you can make these changes without causing issues for your website visitors.

    Good luck and of course, let us know if you have any questions.

    Thanks so much for a quick response!

    WordPress and the Wired plug-in are all up to date. I also tried switching themes and disabling plug ins. Problem is still ongoing.

    I’d love to use the plug in, as it works perfectly for organizing volunteers for our guild’s monthly meetings. Entering in volunteer opportunities seems to work just fine. I’ve tested RSVPing and that is happy. Would you consider sharing the table structure and where values for the admin settings are saved? I have access to the database via PHPMyAdmin and I could insert the values that way. Since the admin settings won’t need to be changed again (or at least very often) it might be the quickest way to deal with this. Of course, I agree that I do so at my own risk.

    Thank you again!

    Plugin Author Jonathan Goldford

    (@jg-visual)

    Thanks for walking through those steps. There is clearly something else going on since I’m not able to replicate the issue on my end.

    You can update the database, although I’d highly recommend against that. And if you decide to go that route, please back up your database completely before making any changes. The setting name is in the wp_options table and is called wivm-settings. It’s a serialized array of data, so you’ll need to be comfortable with that before making changes. It’s not as simple as modifying the text directly. If you’re not sure about serialized arrays, I’d recommend staying away from this approach.

    If you’d be open to giving us access to your site, we’d be happy to take a quick look to see if anything obvious sticks out. Feel free to respond to our email exchange if this is something you’re interested in.

    Oh, OK… that–edited the serialized array–isn’t something that I’m really comfortable doing.

    If you wouldn’t mind taking a quick look, I’ll pass some credentials over to you privately.

    Thank you very much!

    Plugin Author Jonathan Goldford

    (@jg-visual)

    I just wrote you back via email. Once we have access to the site we’ll take a look and respond on this thread.

    Plugin Author Jonathan Goldford

    (@jg-visual)

    Thanks for getting me access. I logged in and took a look, but nothing glaring stood out to me. The biggest concern I had was that you’re using Divi. Divi can sometimes modify the way URLs are handled and we have seen some issues with it in the past. When you switched to another theme for testing, did you switch to the Twenty Twenty theme? If not, it would be great if you could do that and see if that helps.

    If that doesn’t work, I would need to play around more with turning plugins on and off, but I’d imagine you would prefer that doesn’t happen on a live site. Let me know what you think.

    When I switched to the different theme, it was TwentyTwenty. I enjoy Divi but, yeah, it doesn’t always play nice.

    I hate to take up your time with unpaid support requests. :-/ Changing some of the default settings would be nice but I can make it work without. The Guild’s old side was an outdated Blogger site so this is a big improvement. I can set up a testing site, if you don’t mind playing around with it… but I won’t be bent out of shape if you don’t have the time.

    I appreciate you!

    Plugin Author Jonathan Goldford

    (@jg-visual)

    At this point my only other suggestion is for you to flush your permalinks. This likely won’t work, but it’s worth a try. You can find the instructions at https://typerocket.com/flushing-permalinks-in-wordpress/.

    Otherwise thank you for being so considerate. You’re right that since this is very likely something related to your site specifically, we’re getting into an area where we would have to charge you to dig deeper. If you’re interested in that, let me know via email and I’m happy to send you a price.

    Have a nice weekend.

    I’ll give that a go, thanks.

    In the meantime, I think I’m just going to try to make do with how things are working now. The volunteer opps are working just fine and I think the default settings will be OK.

    Our guild is a non-profit and my budget is basically $0 otherwise I’d reach out about paid support. I do appreciate the time and consideration you’ve given me.

    Plugin Author Jonathan Goldford

    (@jg-visual)

    That sounds good. Thanks again for being considerate of our team and our time. We really appreciate it.

Viewing 10 replies - 1 through 10 (of 10 total)
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