Jade

Hello @aibtreger,

To do what you mentioned, you can add the CSS below on your site:

div.wpforms-container-full .wpforms-form .wpforms-one-half {
    margin-left: 2%;
    width: 49%;
}

And in case it helps, here’s a tutorial from WPBeginner on how to add custom CSS like this to your site.

Hope this helps!

Hi @devonmak,

I’m sorry to hear that you’re having issues with email delivery.

To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

I hope this helps.

Hello @ayavilevich,

It is possible that your caching plugin has some script minifier which might be breaking the scripts used by WPForms which is causing the issue.

When you get the chance, can you please check if you can exclude that pages that has a form from being cached?

Another option would be to exclude the JS file that is used by WPForms. Kindly check your plugin setting and exclude the following file: /wp-content/plugins/wpforms-lite/assets/js/wpforms.js from being cached.

I hope this helps!

Hi @kabbalisticvillage,

Ideally, the From Email setting in the form should reflect the domain of the site to improve the email deliverability. So example if your site is https://example.com, the from email should be something like info@example.com. Please also note that if you do not have an SMTP plugin, you should be able to set the From Email setting to any email address.

I hope this helps and please let me know if you have other questions.

Hi @kentnerd,

When you get the chance, could you please try using the steps in WPBeginner’s detailed guide on troubleshooting WordPress to see if it helps resolve the issue?

Please let us know how it goes.

Hi @helvetica123,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).

Thanks!

Hello @rrcastillo,

My apologies for the wait.

In case you want us to check the issue more, is it possible that you can create a test page and add a form where the anti-spam option is enabled?

That way, we’ll be able to see and check if there is an error that can give us a hint and provide further suggestions.

Thanks!

Hello @adminopsg,

Thanks for reaching out!

The duplicate entry might be due to users refreshing the page when a confirmation message is shown.

In this case, there are a couple of possible solutions to prevent this:

Redirect users to a Thank You page rather than a confirmation message on form submission. This can often be an even better option, as Thank You pages can be designed to help your users in more ways. For more details on how to set up a Thank You page, as well as examples of make this page effective, check out this tutorial.

Use AJAX form submission. This can be enabled in the form builder when you go to Settings > General to select Enable AJAX form submission. This option prevents duplicate entries from being created when users refresh the page after form submission. For more details regarding AJAX form submissions, please see our guide here.

I hope this helps! Could you please let me know if you have any other questions?

Thanks!