Jade

Hello @fcoalderete,

Thanks for writing in.

I checked your site and it looks like you are using a paid version of WPForms but an older version which is version 1.5.1 while our latest version is 1.6.5.1.

Besides adding new features and enhancements, plugin updates also fix known issues. It’s possible that this is either causing or contributing to the issues that you’re seeing, so we need to start with this.

In case it helps, WPBeginner has a detailed tutorial on how to update plugins on your site.

Could you please try updating to the latest version? If that doesn’t fix things, could you please drop us a line through our contact page?

From there, our support team will be able to take a closer look at your request.

Thanks!

Hello @ayavilevich,

Thanks for reporting back.

You are right about the caching issue which breaks the data-token causing the error. Normally, excluding the pages where the forms are present should do the trick to avoid any of the form’s functionality from having unexpected issues.

I hope you got it sorted and please let me know if you have other questions.

Hello @aibtreger,

To increase the gap around the form from the border that surrounds it, you can add a padding to the form container through CSS.

Please try this code:

div.wpforms-container-full {
    padding: 20px 30px !important;
}

Feel free to change the values of the padding in the code above.

Kindly also note that further customization from here goes beyond the scope of our support. However, to get you started, you can check this guide on how to style your forms through CSS.

I hope this helps!

Hi @oposum,

My apologies for the wait.

I checked the form on the page that you linked but it looks like it’s not a WPForms form.

Can you please double-check and provide the link to the page that has WPForms?

Thank you.

Hi @javiruli2,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).

Thanks!

Hello @tokyomagic,

Thanks for writing in.

Do you by any chance have an SMTP plugin set up on your site? Because, this might not be a browser issue but more of an email delivery issue.

To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

I hope this helps :)`

Hello @wlam,

Thanks for writing in.

Can you please check this related thread and try out the suggestions mentioned?

Please also note that customizations like this goes beyond the scope of our support but hopefully, the thread above should help you get started.

Thank you.

Hi @nick1346,

I’m sorry to hear that you’re having issues with email delivery.

To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

I hope this helps 🙂