Jade
Forum Replies Created
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Hello @rei555,
Thanks for writing in.
I checked your form here but I can’t seem to find one that opens in a popup box. Here is what I am seeing which is just a normal form that is working fine.
It also looks like you have a paid version of WPForms so please feel free to drop us a line through our contact page.
From there, our support team will be able to take a closer look at your request.
Thanks!
Hi @danihu,
Thanks for writing in!
You will need to add some custom CSS on your site to do that. Please try this code:
div.wpforms-container-full .wpforms-form .wpforms-list-3-columns ul li { width: 30% !important; }Please feel free to change the value of the width in the code above.
And in case it helps, here’s a tutorial from WPBeginner on how to add custom CSS like this to your site.Hope this helps!
Hi @rstrah,
I’m sorry to hear that you’re having issues with email delivery.
To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.
If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.
To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.
I hope this helps 🙂
Hello @helvetica123,
You should definitely be able to create your forms using the WPForms builder and then export and import it to another site. You can find a complete details about it here.
However, I would like to mention that you can only export and import the forms on a site where WPForms is installed and there is no way for the exported form files to be edited. But, if you want to add some customization, we have a list of hooks and filters here that you can use.
I hope this helps and please let me know if there is anything else I can clarify.
Hello @speedcubingau,
You be able able to find it in your WordPress Admin’s Plugin page. Please check here for more details.
In case you still do not have the Lite version installed, please search it in the plugin list then install and activate it.
I hope this helps.
Hi @rrcastillo,
I tried sending a test entry to your form and it seems to be working without any issues as what you can see in my screencast here but you might have disabled the anti-SPAM option on this form.
When you get the chance, can you please try to create a new where we can access the form with the anti-SPAM option enabled so that we can try to see if there’s anything we can suggest based on the error?
Thank you.
Hi @ckka,
You’re most welcome!
I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above) or post a new thread if you have another question.
Thanks!
Hi @mushlih,
I checked your site and it seems like the code was not added. This is how it should look like when the code is added.
If you have actually already added the code but it is not working, most likely, there is a CSS error in the custom CSS codes that you have. If that the case, please double-check that you have an error free CSS codes to make sure that all CSS will work as expected.
I hope this helps.
Hi @aspelln,
We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).
Thanks!
Hi @alanjaii,
We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).
Thanks!
Hi @pedmonds,
We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).
Thanks!
Hi @dawazote,
We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).
Thanks!
Hi @dgalauran,
Currently we don’t have the feature to automatically go to the next page in a multi-page form. I’ve made a note of the feature request and we’ll keep it on our radar to be reviewed as we plan out our roadmap for the future.
Thank you for the suggestion!
Hello @catscholz74,
Were you able to get this issue sorted already? I checked the form that you have linked and the radio buttons are displaying correctly. Please check this quick screencast I recorded.
Also, it looks like you have an active paid license. In case you need any help, please know that could you always drop us a line through our contact page?
From there, our support team will be able to take a closer look at your request or any of your questions about WPForms.
Thanks!
Hi @rrcastillo,
We’ve seen some cases where there is a caching plugin active on the site that is minifying the Javascript files on the site causing some issues like you are getting.
If you happen to be using a caching plugin, can you please try to exclude the pages where the forms are present from being cached? Another option would be ti exclude this file from being cached/included in the minification:
/wp-content/plugins/wpforms-lite/assets/js/wpforms.jsIn case you are not using a caching plugin, can you please provide us with the link to the page where we can see the form so that we can check it?
Thank you.