Pial

Hello again @dranass

Please make sure to check if the past events without any widget ( use the event URL) are visible in this scenario.

Based on your description, it appears that the issue may be related to the Event plugin you used to create the event, rather than our Widget. Our widget is designed to display only the available events that are accessible publicly. If your events are not accessible, they will not normally be available in the widget.

In this case, I would recommend reaching out to the support team of your Event Plugin. They are better equipped to handle this specific issue and provide you with appropriate assistance and guidance. They will have a deeper understanding of the plugin’s functionality and can help troubleshoot the problem with displaying past events using the event URL.

I hope this clarifies the situation. If you have any further questions or need additional clarification, please feel free to ask. We are here to help.

Thank you for your understanding.

Regards,
Pial

Dear @hashimea ,

After carefully reviewing the situation, we would like to clarify a few points.

In our implementation, we utilize the wp_login_url() function to retrieve the login URL. This function retrieves the URL based on the site’s settings and configuration. It is not directly responsible for the password reset functionality. The wp_login_url() function simply returns the URL for the default login page, which is handled by WordPress core.

If you have used a third-party plugin like AIOS Wp security to change the default login URL, it is important to note that any issues related to the password reset functionality are unlikely to be caused by our widget. The password reset functionality is also handled by WordPress core and should not be affected by the login URL change alone.

To assist you further, we kindly request that you provide us with the following information:

1. Please share how you have exactly implemented the hook to change the login URL.(provide a screencast demonstrating how you added and used the filter) This will help us understand if any conflicts or misconfigurations may be causing the issue.
2. Provide the exact URL that is causing the problem with the password reset functionality. We need to examine the URL to identify any potential issues.

It is worth mentioning that if the password reset functionality is not working correctly after using a third-party plugin to change the login URL, it is possible that the plugin itself is responsible for handling the password reset process. In this case, it is essential to ensure that the plugin is properly configured to handle password resets.

We are committed to resolving this issue for you, but we will need the requested information to proceed. Once we have a clearer understanding of your implementation and the specific URL causing the problem, we will be better equipped to assist you in finding a solution.

Thank you for your cooperation, and we look forward to your response.

Best regards,
Pial

Dear @shaplow

We have conducted a thorough investigation into the matter, and we have some findings to share with you.

Upon further analysis, we have discovered that the issue you are experiencing is actually related to the Safari browser itself. It seems to occur specifically when you click on a video that has been uploaded to your website server. This problem is not specific to our plugin, but rather a known issue with Safari.

To provide you with more information and potential solutions, we recommend checking out the following topic: https://core.trac.wordpress.org/ticket/42560
This resource discusses a similar problem and may offer some insights.

Please note that as the issue is not directly related to our plugin, we are limited in our ability to provide a direct fix. However, we are always available to assist you with any other questions or concerns you may have regarding our plugin or any other aspect of your website.

If you have any further questions or require additional assistance, please feel free to let us know. We are here to help.

Hello there @dannygarcia1971

Thank you for bringing this issue to our attention. We apologize for any inconvenience it may have caused you.

After investigating the issue, we found that the problem only occurs with the locally hosted video with 9:16 ratio. We have already notified our development team, and they are working on resolving the issue as soon as possible. We will inform you of the updates as soon as possible

We appreciate your patience and understanding in this matter, and we are committed to providing the best possible experience for all of our users.

If you have any further questions or concerns, please do not hesitate to contact us. We’re here to help!

Thank you again for your feedback and for bringing this issue to our attention.

Hello there,

Hope you are doing well.

I have checked your site and the video content is working properly on our end please check here : https://d.pr/v/pbR3g9

Could you please kindly try on a incognito window or any other browser ?Hopefully it will solve the issues.

Let me know how it goes
Thanks

Hello @gosterandrew

Hope you are doing well.

About your inquiry, Since you are having issues with the Essential Addons premium features and according to WordPress.org’s policy, all the Pro widget /plugin issues must be handled outside of WordPress.org so please create a support ticket from here

And we will be looking into your issue and will be communicating with you via the support ticket.

Hope you understand.

Thank you.

Hello again

Hope you are doing well.

About your issue, We still haven’t heard back from you. So, I am assuming your issue has been resolved. I am resolving this topic.

Have a nice day!