Support » Plugin: Essential Addons for Elementor - Best Elementor Templates, Widgets, Kits & WooCommerce Builders » Adjust Sticky Video settings for vertical video with aspect ratio 9:16

  • Resolved DannyG

    (@dannygarcia1971)


    Hi,

    How can I adjust Sticky Video settings for vertical video with aspect ratio 9:16?

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Pial

    (@iapial)

    Hello there @dannygarcia1971

    Thank you for bringing this issue to our attention. We apologize for any inconvenience it may have caused you.

    After investigating the issue, we found that the problem only occurs with the locally hosted video with 9:16 ratio. We have already notified our development team, and they are working on resolving the issue as soon as possible. We will inform you of the updates as soon as possible

    We appreciate your patience and understanding in this matter, and we are committed to providing the best possible experience for all of our users.

    If you have any further questions or concerns, please do not hesitate to contact us. We’re here to help!

    Thank you again for your feedback and for bringing this issue to our attention.

    Thread Starter DannyG

    (@dannygarcia1971)

    Hi,

    Thanks for the update. The problem also occurs with any Vimeo video with 9:16 ratio. Try this for example https://vimeo.com/491647626

    Please investigate this as well.

    Thanks.

    Plugin Support Pial

    (@iapial)

    Dear @dannygarcia1971

    We understand the issue you’re facing with adjusting the Sticky Video settings for vertical videos with an aspect ratio of 9:16. We apologize for any inconvenience this may have caused.

    I want to assure you that we are actively working on improving our Widgets mechanism to address this specific aspect ratio configuration setting in the EA Sticky Video widget. However, please note that implementing this change will take some time as we need to thoroughly test and integrate it into our system.

    Rest assured, once the necessary updates are in place, we will inform you of the changes. We appreciate your patience and understanding in this matter.

    If you have any further questions or concerns, please feel free to let us know. We’re here to assist you.

    Thank you for your cooperation.

Viewing 3 replies - 1 through 3 (of 3 total)
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