Plugin Support
Pial
(@iapial)
Hello there,
Hope you are doing well.
I have checked your site and the video content is working properly on our end please check here : https://d.pr/v/pbR3g9
Could you please kindly try on a incognito window or any other browser ?Hopefully it will solve the issues.
Let me know how it goes
Thanks
Hey,
I’m fine thanks.
Its weird, i try on Google app in incognito and i have the same issue. So its not a cookie problem, or Safari browser. Maybe it’s because i’m on IOS but i don’t understand why. I will try later on different phones, maybe i will find the issue but its really weird.
Good afternoon !
Plugin Support
Pial
(@iapial)
Hello again @shaplow
Thank you for bringing this issue to our attention. We apologize for any inconvenience it may have caused you.
After investigating the issue, we found that the problem only occurs with the locally hosted video on the Safari browser. We have already notified our development team, and they are working on resolving the issue as soon as possible. We will inform you of the updates as soon as possible
We appreciate your patience and understanding in this matter, and we are committed to providing the best possible experience for all of our users.
If you have any further questions or concerns, please do not hesitate to contact us. We’re here to help!
Thank you again for your feedback and for bringing this issue to our attention.
Plugin Support
Pial
(@iapial)
Dear @shaplow
We have conducted a thorough investigation into the matter, and we have some findings to share with you.
Upon further analysis, we have discovered that the issue you are experiencing is actually related to the Safari browser itself. It seems to occur specifically when you click on a video that has been uploaded to your website server. This problem is not specific to our plugin, but rather a known issue with Safari.
To provide you with more information and potential solutions, we recommend checking out the following topic: https://core.trac.wordpress.org/ticket/42560
This resource discusses a similar problem and may offer some insights.
Please note that as the issue is not directly related to our plugin, we are limited in our ability to provide a direct fix. However, we are always available to assist you with any other questions or concerns you may have regarding our plugin or any other aspect of your website.
If you have any further questions or require additional assistance, please feel free to let us know. We are here to help.
