Ian Misner

Hey @ireeps,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Ian

Hey @newedgedesign, thanks so much for the review, we really appreciate the kind words!

We’re still working towards getting some ongoing connection issues solved, but most of them seem to be behind us now. There was a recent incident that raised a lot of questions in the support forums, but that one has been fixed too.

The team here at SkyVerge is working hard at getting the plugin to where it needs to be to ensure we can automate the complex manual work for everyone 🙂

@rabbitshavefangs We originally took it over early this year, and have made some updates to get it modernized and using the most recent Facebook tech. There’s been a few hiccups along the way, but most of those should be behind us now. If you’re still having issues connecting, please create a support request on the forums!

Thanks again for the review, @newedgedesign!

Cheers,
Ian

Hey @dviale,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Ian

Hey @jeremycorman,

Thanks for your review! Our team is still working with Facebook to get the connection issues resolved, and Marcus will continue working with you on your support request in the meantime. He has replied again since your review, and will continue to work with you if needed. It appears you’re currently impacted by this issue, however, which does not yet have a fix. We will post in the forums when we have an update to provide.

Thank you for providing your feedback on your experience with our plugin. I’m sorry you’ve been impacted by these connectivity issues. I hope to change your mind once we get this current issue resolved 🙂

Cheers,
Ian

Hi @dkanika,

Thanks for your feedback! I’m so sorry that our plugin has had some connection difficulties recently. We are currently working with the team at Facebook to get this resolved.

We would be more than happy to take a closer look into the issues you are experiencing. If you’d like to do that, please create a new thread to get in touch with our team.

Thanks,
Ian

Hey @needmystyle!

Sorry to hear the plugin has stopped working again after updating. Did you update or add any other plugins since the original report?

Would it be possible to get a more recent, updated system status to review?

Cheers,
Ian

Hey @mhdolan!

I’m sorry the connection to Facebook is not working for you on your site. The error you’re experiencing is new for us, but we’ve seen a few other reports of it in the last day or two. We’re currently working with Facebook to fully understand the cause of this issue.

If you are experiencing this specific error, and it continues after multiple connection attempts, we ask that you reach out to our team with both the email address associated with your Facebook account and your Business Manager ID.

You can find your Business Manager ID by going to the Business Manager, selecting the business you want to connect to, and checking the URL for the “business_id=” value. This information will let the Facebook team find your connection attempt in their logs. Please do not post this information in the forum.

In the meantime, you can also click the contact us link to reach out to Facebook about this particular error, if you’d like!

Cheers,
Ian

Hey @mmarketers and @msartawi!

I’m sorry the connection to Facebook is not working for you on your site. The error you’re experiencing is new for us, but we’ve seen a few other reports of it in the last day or two. We’re currently working with Facebook to fully understand the cause of this issue.

If you are experiencing this specific error, and it continues after multiple connection attempts, we ask that you reach out to our team with both the email address associated with your Facebook account and your Business Manager ID.

You can find your Business Manager ID by going to the Business Manager, selecting the business you want to connect to, and checking the URL for the “business_id=” value. This information will let the Facebook team find your connection attempt in their logs. Please do not post this information in the forum.

In the meantime, you can also click the contact us link to reach out to Facebook about this particular error, if you’d like!

Cheers,
Ian

• This reply was modified 5 years, 10 months ago by Ian Misner. Reason: removing markdown, adding html