Support » Plugin: Facebook for WooCommerce » Solid plugin – even better support

  • newedgedesign

    (@newedgedesign)


    This plugin was recently taken over by Skyverge who are working very hard to iron out the kinks. I have had multiple issues when implementing this plugin for clients and every time, Skyverge support has come through in record time solving the issue. In fact, I’ve never experienced this level of support from a free plugin.

    Heads – up: This is a great plugin that automates a lot of complex, manual work. It doesn’t always work out of the box but Skyverge will help you resolve any issues.

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  • rabbitshavefangs

    (@rabbitshavefangs)

    I’m curious, how do you know that Skyverge is taking this over? Do you know when they expect to have it operational again? It stopped working many months ago for me and will not work no matter what I try. Thanks!

    Plugin Support ianmisner

    (@ianmisner)

    Hey @newedgedesign, thanks so much for the review, we really appreciate the kind words!

    We’re still working towards getting some ongoing connection issues solved, but most of them seem to be behind us now. There was a recent incident that raised a lot of questions in the support forums, but that one has been fixed too.

    The team here at SkyVerge is working hard at getting the plugin to where it needs to be to ensure we can automate the complex manual work for everyone 🙂

    @rabbitshavefangs We originally took it over early this year, and have made some updates to get it modernized and using the most recent Facebook tech. There’s been a few hiccups along the way, but most of those should be behind us now. If you’re still having issues connecting, please create a support request on the forums!

    Thanks again for the review, @newedgedesign!

    Cheers,
    Ian

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