gsamsmith

Hi John,

Here are three steps that should help clear this up for you:
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1. Recalculate totals in Give.

Navigate to Donations >> Tools >> Data >> Select “Recalculate Income amount and Donation counts for all forms” and click submit.
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2. Clear the cache through Give.

Navigate to Donations >> Settings >> Advanced, and scroll to the bottom of the page where you will see the option to clear the Give cache.

3. Clear cache in third-party plugins.
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If you have any other caching taking place on your site or through your hosting provider be sure to clear that as well. Then take another look at the donation form goals in Give.

Hi there,

With a testing site that I have here, I was unable to replicate the issue. This leads me to believe that this is unique to your site, as we haven’t had any other customers having this same issue.

The first step is to see if there are any third-party plugins that are getting in the way. Incompatibilities can sometimes result from additional files loaded by your site.

An excellent troubleshooting tool that we have at our disposal is a plugin called Health Check.
https://wordpress.org/plugins/health-check/

We have an article with a video of how to walk you through getting set up and how to use it.
https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

Outlined are the steps to take to find the issue:

1. When you enable troubleshooting mode, it will deactivate all of the active plugins and make the theme of your site Twenty Seventeen. You can feel safe knowing that your users will still only be viewing your live site.
2. Only activate Give from the dropdown at the top of the admin panel.
3. Attempt to interact with the dropdown on the form, and see if it’s functioning properly now.
4. If it resolves you know that the issue is either the theme or a plugin. Start by re-enabling your theme, and then going through the plugins one at a time. Once the issue returns you have found the culprit.

Once you find the problem let me know what it was and I will assist you further.

Have an awesome rest of your day!

Hi there,

It appears there are some styling or theme incompatibilities going on here.

Could you send over a copy of your system information?
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Navigate to Donations >> Tools >> System Info and select the “Get System Report” button.

Copy and paste all of that information into your next response.

Thanks!

Sure thing, happy to help.

We’ve actually written an article that shows how to query donor information, and the final code snippet has a var_dump example of getting all that information displayed out on a page.

Here’s the link to that:
https://givewp.com/documentation/developers/how-to-query-donor-information/

Have a great rest of your day!

Hi there,

I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

Thanks.

Hi there,

I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

Thanks.

Hi there,

I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

Thanks.