Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Unable to enter first name

  • Resolved olivseo

    (@olivseo)


    I am not able to enter First Name- all the other fields are working fine. Also, there is a weird Star below the City, and a gap between City and State.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hi there,

    It appears there are some styling or theme incompatibilities going on here.

    Could you send over a copy of your system information?

    Navigate to Donations >> Tools >> System Info and select the “Get System Report” button.

    Copy and paste all of that information into your next response.

    Thanks!

    Thread Starter olivseo

    (@olivseo)

    ### WordPress Environment ###

    Home URL: http://polishassistance-devsite.olivseo.com
    Site URL: http://polishassistance-devsite.olivseo.com
    WP Version: 5.2.4
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Show on Front: page
    Page on Front: Home One (#471)
    Page for Posts: Blog Grid (#281)
    Table Prefix Length: 576_
    Table Prefix Length: 4
    Table Prefix Status: Acceptable
    Admin AJAX: Accessible
    Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval

    ### Server Environment ###

    Hosting Provider: DBH: localhost, SRV: polishassistance-devsite.olivseo.com
    TLS Connection: Connection uses TLS 1.2
    TLS Connection: Probably Okay
    Server Info: Apache
    PHP Version: 7.3.10
    PHP Post Max Size: 260 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    PHP Max Upload Size: 256 MB
    cURL Version: 7.66.0, OpenSSL/1.0.2t
    SUHOSIN Installed: –
    MySQL Version: 5.6.41
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    gzip: ✔
    GD Graphics Library: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### GiveWP Configuration ###

    GiveWP Version: 2.5.9
    GiveWP Cache: Enabled
    Database Updates: All DB Updates Completed.
    Database Tables: ✔ 576_give_donors – 1.0✔ 576_give_donormeta – 1.0✔ 576_give_comments – 1.0✔ 576_give_commentmeta – 1.0✔ 576_give_sessions – 1.0✔ 576_give_logs – 1.0✔ 576_give_logmeta – 1.0✔ 576_give_formmeta – 1.0✔ 576_give_sequential_ordering – 1.0✔ 576_give_donationmeta – 1.0
    GiveWP Cache: Enabled
    GiveWP Cache: ✔New Donation✔Donation Receipt❌New Offline Donation❌Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access
    Upgraded From: 2.5.8
    Test Mode: Disabled
    Currency Code: USD
    Currency Position: Before
    Decimal Separator: .
    Thousands Separator: ,
    Success Page: http://polishassistance-devsite.olivseo.com/donate/donation-confirmation/
    Failure Page:
    Donation History Page: http://polishassistance-devsite.olivseo.com/donate/donation-history/
    GiveWP Forms Slug: /donations/
    Enabled Payment Gateways: PayPal Standard
    Default Payment Gateway: PayPal Standard
    PayPal IPN Verification: Enabled
    PayPal IPN Notifications: N/A
    Donor Email Access: Enabled
    Stripe Webhook Notifications: N/A

    ### Active GiveWP Add-ons ###

    ### Other Active Plugins ###

    Contact Form 7: by Takayuki Miyoshi – 5.1.4
    KingComposer: by King-Theme – 2.8.2
    Page Links To: by Mark Jaquith – 3.1.2
    Theme Support: by Muhibbur Rashid – 1.0
    WP Fastest Cache: by Emre Vona – 0.8.9.9

    ### Inactive Plugins ###

    Charitable: by WP Charitable – 1.6.26
    Insert Headers and Footers: by WPBeginner – 1.4.4
    PayPal Donation: by Scott Paterson – 1.2.9
    The Events Calendar: by Modern Tribe, Inc. – 4.9.10

    ### Active MU Plugins ###

    SSO: by Garth Mortensen, Mike Hansen – 0.3

    ### Theme ###

    Name: ChariteMax
    Version: 1.1
    Author URL: http://themeforest.net/user/template_path
    Child Theme: No – If you’re modifying GiveWP on a parent theme you didn’t build personally, then we recommend using a child theme. See: How to Create a Child Theme

    Thread Starter olivseo

    (@olivseo)

    It looks like I can click on the last name, and go to the first name with Shift Tab buttons, but not just click on the Name.

    Thread Starter olivseo

    (@olivseo)

    @gsamsmith Any updates on this issue?

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi there,

    I think this is actually more about how the form is embedded into that site. There’s some interesting markup in the form that I think is breaking things. How did you insert that form into that page exactly? If you look at your page editor in Code View do you see anything strange or different?

    Let us know what you find there.

    Thread Starter olivseo

    (@olivseo)

    @webdevmattcrom The form is added as a shortcode in the text block [give_form id=”465″] There is nothing else in that text block.

    Thread Starter olivseo

    (@olivseo)

    @webdevmattcrom @gsamsmith Any updates on this? I migrated the site to this url:
    https://polishassistance.org/donate/ The issue still remains on the site. It has been over a week now, since I have been waiting for this issue to be fixed. Please let me know if what is happening, or if I need to look for another plugin. Thanks.

    Hi there,

    I can see that the first name field and required stars are appearing properly on the form now.

    I’m going to mark this ticket as resolved, but if there’s anything else we can help with, just let us know.

Viewing 8 replies - 1 through 8 (of 8 total)
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