Hi there @twaitecreate
If you’re using PayPal, you’re definitely on the right path; you would need to do some IPN troubleshooting. Here is our documentation on how to do that: https://givewp.com/documentation/core/payment-gateways/paypal-standard/troubleshooting-ipn-issues/
If you’re using Stripe, there is a webhook that needs to be set up and configured properly in order for those transactions to show as complete. here is our documentation on that: https://givewp.com/documentation/add-ons/stripe-gateway/#webhooks
If the webhook is correctly configured, you should see a record in the logs at Donations > Tools > Logs > Stripe for every event at Stripe (going forward).
If you’re using a different gateway, let me know and I can point you toward the right info.
Hi there,
I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.
Thanks.
