Mehmet

Hi @dragon013,

Thank you very much for your detailed explanation and for taking the time to test with other plugins and installations — that’s very helpful.

Could you please navigate to:
Slimstat > Settings > Reports
Then set the IP Geolocation option to:
https://ip-api.com/#

After making that change, check if the issue is resolved.

Let us know how it goes or if you need any further assistance.
Thanks again!

Hello @dragon013,

Thank you for reaching out and for the details you’ve shared.

To better understand the issue, could you please send us a screenshot showing exactly where you’re clicking and what happens afterward?

Just to clarify, when clicking on the location icon, the plugin is not designed to open a popup with IP information. Instead, it applies a filter based on the selected location so you can view all similar records.

It sounds like you’re expecting a popup to display external IP details, but due to browser security policies like X-Frame-Options, embedding websites such as whatismyipaddress.com is restricted and will not work inside iframes.

Looking forward to your screenshot so we can assist you further.

Best regards,

Hi @bujinkanat,

Thank you for reaching out.

Based on the error message and the recent behavior you’ve described, it seems very likely that a caching plugin—most probably WP Rocket—is interfering with the loading or execution of tracker.js, which is essential for visitor tracking.

To confirm this, could you please temporarily deactivate WP Rocket and check if the visitor counting starts working again?

If that resolves the issue, we recommend excluding the tracker.js file from WP Rocket’s cache to prevent this conflict in the future. You can do this by adding /wp-content/plugins/wp-statistics/assets/js/tracker.js to the exclusion list in WP Rocket’s settings.

Please let us know how it goes. I believe this should quickly resolve the issue, but we’re here if you need further help.

Best regards,
Mehmet

Hi @qianerica,

Thanks for reaching out and providing the details.

After checking your website, I noticed that the tracker.js The file is missing from your site’s source code.

This often happens when a caching plugin combines or removes JavaScript files.

As a first step, please try disabling your caching plugin temporarily.

Once done, let me know so I can recheck the tracker.

Also, this guide might be helpful for further troubleshooting:
https://wp-statistics.com/resources/troubleshoot-the-tracker/

Additionally, please go to:
Statistics > Settings > General
Click on the “Open debugger” button, and let us know if you see any errors.

Lastly, check this path:
Statistics > Optimization > Plugin Maintenance > Database Schema
Make sure you see the message “Database schema is healthy.”

Let me know what you find, and I’ll assist you further.

Best regards,
Mehmet

Hi @kheresy,

That’s great to hear — thank you for confirming!

Best regards,
Mehmet

Hi @kheresy,

Thank you for your patience and continued cooperation.

We’d like to inform you that version 14.14.1 of the WP Statistics plugin has just been released.

You can now update the plugin to this latest version.

After updating, please go to:

Statistics > Optimization > Plugin Maintenance,
then scroll down to the Database Schema section.

If there are any issues with the database, you will see an option to fix them directly from there.

Please let us know how it goes or if you run into any difficulties — we’re here to help.

Best regards,
Mehmet

Hi @tlozano,

Thank you for your kind words and for using our plugin — we’re glad to hear it’s working well for you.

Currently, it’s not possible to change the default time the report email is sent via the plugin settings.

However, there are two possible workarounds you can try:

1. Display yesterday’s statistics in the report
Since the email is sent early in the morning, you can adjust the shortcode used in the report to show data from the previous day.
For example, use this shortcode:
[wpstatistics stat=visitors time=yesterday]
This way, the report will always include full data from the day before.

2. Manually adjust the report schedule
You can use the WP Crontrol plugin to edit the time the report is sent.
After installing it, go to Tools > Cron Events,
Search for the hook called wp_statistics_report_hook,
Click on Edit,
Then update the Next Run time to your preferred hour (e.g., 11:50 PM), and save the changes.

Let us know if you need help with any of the steps above — we’re happy to assist.

Thanks again for reaching out!

Warm regards,
Mehmet

Hi @gerardolatino73,

We just wanted to follow up as we haven’t heard back from you in a while.

For now, I’ll go ahead and mark this thread as resolved.

If you still need help or have any questions, feel free to reply here anytime.

We’re always happy to assist.

Best regards,
Mehmet