Mehmet

Hi @gsjutla,

To help us investigate further, could you please enable WordPress debugging by adding the following lines to your wp-config.php file (if they are not already present)?

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

After enabling these settings, try updating to version 14.13 again and check if a debug.log file is generated under the /wp-content/ directory.

We would be grateful if you could share the relevant part of that log file with us.

This information will help us identify the cause of the critical error and provide a solution.

Thank you again for your cooperation.

Best regards,
Mehmet

Hi @gsjutla ,

Thank you for letting us know, and we’re very sorry to hear that the latest update caused issues on your website.

We would appreciate it if you could provide more details about the problem—such as any specific error messages, conflict with other plugins or themes, or anything unusual you observed. This information would help us investigate the issue and provide a fix as soon as possible.

Looking forward to your response.

Best regards,
Mehmet

Hi @ricoeastwood ,
Thank you for reaching out to us.

After updating WP Statistics, some settings may have reverted to default. Please check and adjust if needed:

• Filtering & Exceptions (Statistics > Settings > Filtering & Exceptions)
• Bypass Ad Blockers (Statistics > Settings > General > Tracker Configuration)
• Do Not Track (DNT) (Statistics > Settings > Privacy & Data Protection > User Preferences)
• Main IP Detection Method (Statistics > Settings > Advanced Options)

Enable & Share Error Logs

1. Edit wp-config.php and add:
   define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);
2. Save and visit some page in your website.
3. Find logs in wp-content/debug.log and share relevant entries with us.
4. Disable logging afterward by setting WP_DEBUG to false.

Network Request Check

1. Open Developer Tools (F12) > Network tab.
2. Search for hit and check wp-json/wp-statistics/v2/hit
3. Ensure the Status Code is 200 OK

I look forward for your response

Best regards,
Mehme

Hi @takasaku ,

Thank you for your kind words about SlimStat Analytics! We appreciate your support.

The Realtime logs refresh every minute to show the latest data, but they are not deleted. I’ve tested the plugin, and it works as expected.

Could you share more details? For example:

What data is missing?
Does this happen at specific times?

This will help us assist you better.

Best,
Mehmet

• This reply was modified 1 year, 2 months ago by Mehmet.

Hi @jperson19468 ,

Thanks for sharing the details with us.

I couldn’t find any logs related to email not being sent, but a few issues might be indirectly affecting it. Here are some steps to help you debug the issue:

• Check for Plugin Conflicts: Try disabling plugins one by one to see if any of them are interfering with email sending. You might also want to temporarily switch your theme, as I noticed a few bugs related to it.
• Review Email Logs: Use a plugin like WP Mail Logging to check if emails are being generated but not sent.

Let me know if you need further assistance. Looking forward to your response.

Best,
Mehmet

Hi @jperson19468,

This error happens when WP_DEBUG, WP_DEBUG_LOG, and WP_DEBUG_DISPLAY are defined more than once in your wp-config.php file. This can cause problems with error logging.

Please check the wp-config.php file, keep only one set of these definitions, and remove any duplicates. Then save the file and test your site again.

Looking forward to your response.

Best,
Mehmet

Hi @jperson19468,

Please click Run now to manually trigger the hook wp_statistics_report_hook and check if you received the email.

• If you receive the email, the issue is with the cron job not running correctly, and we’ll need to fix it.
• If you don’t receive the email, the issue is likely with the mail service. In that case, we need to check the logs to identify the problem.

To check for errors:

Enable WordPress logging by adding these lines to wp-config.php:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
@ini_set('log_errors', 1);

This creates a log at /wp-content/debug.log.

You can also use an SMTP plugin like WP Mail SMTP to log email activity. Install it, configure an SMTP service, and check the Email Log.

Let me know if you need further assistance or if you can share any logs to help us pinpoint the issue.

Best regards,
Mehmet

Hi @hypercubetech

Thank you for reaching out!

I’ve reviewed your request and provided a detailed answer in the new thread you opened. You can check it out here: https://wordpress.org/support/topic/need-to-send-sms-to-wp-users-based-on-custom-fields-like-location-need-2-fields/#post-18359688

Please feel free to reach out if you need further assistance. I’m here to help!

Best regards,
Mehmet