Mehmet

Hi @tim-reeves,

Thank you for your kind words and for using WP Statistics!

We appreciate you reaching out with your question.

The hook wp_statistics_add_visit_hook is automatically scheduled to run daily.
It’s internally linked to the add_visit_event method of the Schedule class.

This configuration is handled entirely within the plugin.
There’s no need to manually associate an action with this hook in WP Crontrol.

The same applies to the following hooks:

• wp_statistics_dbmaint_hook
• wp_statistics_referrerspam_hook
• wp_statistics_referrals_db_hook

Each of these is already connected to its corresponding function in the plugin’s codebase.

WP Crontrol might not display the internal connections established by the plugin,
but rest assured, everything is working as expected behind the scenes.

If you have any other questions, feel free to let us know!

Best regards,
Mehmet

Hi @horsepowerphoto,

I’ve shared this issue with our team for further investigation.

In the meantime, we need a bit more information to better understand what’s happening.

Could you please check whether the tracker.js file is working correctly on your site?

You can follow the steps in this documentation to verify:

https://wp-statistics.com/resources/troubleshoot-the-tracker/

Thank you for your patience and cooperation!

Best regards,
Mehmet

Hi @ludz899 ,

Thank you for reaching out.

Here are a few steps you can take to help identify what might be affecting the tracking:

1. Ensure you’re using the latest version of WP Statistics. Please update the plugin to the most recent release.
2. Caching or plugin conflicts might be affecting the tracking. Try excluding the tracker.js file from caching.
3. Deactivate other plugins temporarily, leaving only WP Statistics active, to see if this resolves the issue.
4. Ad blockers could potentially be affecting the tracking, as they might block WP Statistics’ tracking script. It’s worth testing by disabling ad blockers or checking if some users with ad blockers enabled are not being tracked correctly.
5. Known bots and crawlers are excluded by WP Statistics but may still be included by Google Analytics, which could explain some of the discrepancy in numbers.
6. Finally, check your browser’s console for any errors, and also review the logs for additional insights.

Please let us know if these steps help or if you notice any changes.

Best regards,
Mehmet

Hi There,

Thank you for your patience, and I apologize for the delay in getting back to you.

We appreciate you sharing the screenshots and the comparisons.

There are a few things that might be causing the difference in stats:

1. Please check if the IP addresses you’ve excluded in WP Statistics are also excluded in Matomo. This could explain why some visits aren’t recorded.
2. Try disabling the “Do Not Track (DNT)” option temporarily and see if that changes the visitor count.
3. If you’re using a caching plugin, make sure that tracker.js is excluded from being cached. Caching this file can prevent it from working correctly.

Let us know the results after trying these steps.

Best regards,
Mehmet

Hi @mvittel,

Thank you for reaching out,

The error message you’re seeing indicates that your site has run out of the allowed PHP memory during the update process. This is not directly caused by the WP Statistics plugin code itself, but rather by a limitation set in your server’s PHP configuration.

Here are a few suggestions to resolve this:
1. You can try increasing the memory limit by adding the following line to your wp-config.php file, just before the line that says /* That's all, stop editing! */:

define('WP_MEMORY_LIMIT', '512M');

2. If the change above doesn’t help or is not allowed by your hosting setup, please reach out to your hosting provider and ask them to increase the PHP memory limit for your site.

Once the memory limit is increased, please try updating WP Statistics again.
Let us know if the problem persists—we’re happy to assist further.

Best regards,
Mehmet

Dear @fly_in_the_sky ,

Thank you for the update.

Just to confirm, have you tried disabling the W3 Total Cache plugin temporarily to see if that changes anything?

It seems that this plugin might still minify all files, and sometimes the exclude setting doesn’t fully apply. Please also make sure to purge the cache after updating the settings.

Regarding your question — if everything seems to be working fine and stats are updating correctly, then it shouldn’t be a concern.

Let us know how things go on your end.

Best regards,
Mehmet

Dear @horsepowerphoto,

Just wanted to follow up and let you know that in version 14.13, we discovered an issue related to ad blockers, which could prevent some visits from being recorded correctly.

We’ve addressed this issue in version 14.13.1, so everything should be working as expected now.

Please update to the latest version and let us know if the problem is resolved on your end.

Best regards,
Mehmet