forge12marc
Forum Replies Created
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Hi @regruppe ,
i was able to reproduce the error. For now, the solution is to disable the “Multiple Submission Protection”. I’m working on the fix and release it asap.
Best Regards and thanks for reporting.
MarcHi @regruppe , thats strange,
would it be possible to get a copy / access to one site which is affected by the blocking issue ? That would help me to locate the issue and fix it.Best Regards
MarcHi @bonaldi ,
thanks – i’ve received the file and will implement it with the next update.
Hi @fierevere,
you are absoultely right. I’m working on it. Thanks for the Ref.
Hi @regruppe ,
thanks for reaching out – can you add a link to your page for testing purpose ? Also please go to SilentShield > Advanced Settings > Mail Logging. Enable Mail Logging, Log sent mails and Log blocked mails.
Afterwards scroll down to Logging & Tracking and enable Detailed Tracking, Plaintext Logging and Log Api responses.
Save the settings and submit a new form.
Now you can check the “Mail Log” and the “Audit Log” for Detials why the mail has been stopped and reconfigure your settings. Let me know if you need any further help or if this doesn’t fix your issue.
Best Regards
MarcHi @bonaldi , i didn’t receive the file. Did you submit it already ?
Thanks again – Update has been pushed.
Hi @werbeluchs, thanks for reporting it. I’m going to look into it right now and hopefully provide a hotfix before the Weekend.
Best Regards
MarcHello @kermito,
thanks for reporting this issue. We’ve release a hotfix (5.1.6) to ensure compatibility to php7.4.
Best Regards
MarcHello @dorcusjuliet,
thanks for your message. We’ve updated the Plugin yesterday. Can you update to the newest Version of the Plugin and try again ?
If the error still occurs, can you send us a copy of the Website using duplicator or giving us temporary access to your website so we can test whats happening exactly?
Best Regards
MarcHi @mletha,
Unfortunately, we have not received a response from you yet. Therefore, we are closing this ticket for now.
If you require any further assistance, please feel free to create a new ticket at any time.
Best regards,
MarcHi @ralfkerkhoff,
thanks for the detailed information. The error should be fixed with the newest update.
Best Regards
MarcHi Ralf, thanks for the detailed description — it helped a lot!
This isn’t caused by the captcha or JavaScript, but by the plugin’s IP protection / rate-limiting feature. Due to a bug in the timing calculation, from the 3rd submission on it incorrectly detects “submitting too fast” and blocks it — regardless of browser, because they all share the same IP.
Immediate workaround: Plugin settings → IP protection. Either turn it off briefly, or set “Period between submits” to a small value (e.g. 5 sec) and raise “Max retries”. That makes the problem go away right away.
We’ll fix the underlying bug in the next update. If an IP has already been banned in the IP settings, you can clear it via “Reset IP logs/bans”.
Thanks for reporting it — we’ll get it sorted!
Best Regards
Marc