Fernando a11n
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] upsI’d follow the great recommendations provided by Stef above.
Given that the issue relates to a third-party plugin, I’m going to proceed with closing this thread. This support forum is intended to help with questions related to the core WooCommerce plugin.
Compatibility issues or conflicts with other third-party plugins is not something we can typically advise on through this channel.
If you are unable to make the plugin work with your current WooCommerce setup, you might consider looking for a different UPS plugin that is compatible.
Forum: Plugins
In reply to: [WooCommerce] woocommerce export/import@7acestech A quick thing you can check is the format that the file was saved in. If you are using the built-in importer/exporter tool, note that it only supports files in the .CSV format. You will want to check that this is indeed the format in which the new file was saved.
Microsoft Excel has also been known for not formatting correctly CSV files. We’d recommend using different software to make changes on your CSV file. You can try using Google Sheets, which I’ve seen it work well in the past and is a free toold.
Forum: Plugins
In reply to: [WooCommerce] Upgrading strategy for WC and WP@nullbert I’ll echo the above answer. I would strongly recommend not to try these updates on a live site without testing first on a staging environment.
You are updating from very old versions of both WooCommerce and WordPress, and a lot has changed since those versions. I’d recommend creating a staging site, where you can test the updates first, and resolve any issues that arise before you try the same on the live site.
We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging: https://wordpress.org/plugins/wp-staging/
This plugin lets you copy and redeploy a WordPress site with minimal work.
Forum: Plugins
In reply to: [WooCommerce] WooCommerce Square issue@dharmeshsb The error you are getting (VERIFICATION_NOT_SUCCESSFUL), is usually given by Square when the customer wasn’t able to successfully complete the Strong Customer Authentication (SCA), which usually takes the form of a 3D Secure code.
This might be a problem specific to a particular user, which wasn’t able to provide that verification. It might not indicate bigger problems with all orders on the site.
However, this is the support forum for questions about the core WooCommerce plugin. Square is a separate payment gateway that is added to your site through a plugin. I’m going to close this thread now.
If the Square plugin you are using is this one, feel free to open a new thread in the corresponding support forums.
Forum: Plugins
In reply to: [WooCommerce] Variable Products prices not updating when options are selectedWe haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Forum: Plugins
In reply to: [WooCommerce] Pickup optionWe haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Forum: Plugins
In reply to: [WooCommerce] slow add to card /checkoutWe haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Forum: Plugins
In reply to: [WooCommerce] variation image not changing woocommerce@kakasniper We generally don’t recommend running a site on an outdated version of WordPress, WooCommerce, or any other piece of software. It isn’t a sustainable solution, and it opens up your site to potential plugin conflicts, bugs, and security vulnerabilities.
If you are unable to fix the issue on your theme, or get an updated version, you may want to consider looking for an alternative theme that is more actively developed, supported, and compatible with latest versions of WordPress/WooCommerce.
I’m going to close this thread now, as we seem to have confirmed the issue is coming from your theme, and not from an issue in the WooCommerce plugin itself.
Forum: Plugins
In reply to: [WooCommerce] variation image not changing woocommerce@kakasniper I’m not sure what exactly in the theme will be causing the variations to behave like that. I did a bit of research about the theme, and this is the developer’s site: https://velathemes.com/astore-theme/
You may want to confirm whether they may have released a newer version of the theme that fixes the issue.
From what it says on that page, it seems like they only offer support to customers of the paid version.
Forum: Plugins
In reply to: [WooCommerce] How do I remove the border of all woocommerce products?@veronicali I’m guessing you are referring to the fine gray line that appears around product items on archive pages?
If so, I believe the followings CSS code might do the trick. You can add it under Appearance > Customize > Additional CSS:
.product-wrapper {border: 0px;}Forum: Plugins
In reply to: [WooCommerce] Pickup option@louisapple Local Pickup is still considered a shipping method, so it will only appear until the store has registered a location for the user – like all the other shipping methods.
In the settings of you store you can configure the Default customer location, which is what the store will use in order to display available shipping methods before the customer has entered their address. This is found under WooCommerce > Settings > General:
Not that if you select Geolocation, you will also have to configure a MaxMind License Key, from WooCommerce > Settings > Integration.
Forum: Plugins
In reply to: [WooCommerce] variation image not changing woocommerce@kakasniper Thank you for the screenshots and the extra details – that helps!
I’m thinking it might be a theme issue, or a conflict. If you switch the theme of your site to Storefront, does that option work correctly? If it does, then you’d have to report this to the developer of your theme.
If the above doesn’t help, I’d recommend running a full conflict test. You’ll want to disable all plugins on the site except for WooCommerce, and test for the issue.
If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.
We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging.
This plugin lets you copy and redeploy a WordPress site with minimal work.
Forum: Plugins
In reply to: [WooCommerce] Issue exporting product URLs@montrealstartups When you say “Product URL”, are you referring to the URL that customers can use to visit the product page on your site? Or are these external/affiliate products, and the URL that isn’t exporting is the External URL to take customers to the external website where they can buy the product?
I’m not understanding why Product URL is left out if it is provided as an export option.
I’m not sure what you mean when you say it is offered as “an export option”, which is why I asked the above. Hopefully that will help clarify things.
Forum: Plugins
In reply to: [WooCommerce] Critical Error On Site@vivianaverse My guess is there might be another conflicting plugin installed on the site that is stopping WooCommerce from working correctly and crashing your site. You may verify that by running a full conflict test.
You’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.
If you are able to activate WooCommerce without the site crashing, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.
We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging.
This plugin lets you copy and redeploy a WordPress site with minimal work.
Forum: Plugins
In reply to: [WooCommerce] Unable to add product due to CloudFlare Error 502@techman Have you tried disabling CloudFare, to see if the issue is gone then?
You may also try a full conflict test, to make sure to other plugins on the site might be creating this conflict.
You’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.
If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.
We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging.
This plugin lets you copy and redeploy a WordPress site with minimal work.
