Fernando a11n
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Shipping Charges Based on Variation Selected@skaejaz06 Thank you for sharing those details. Based on your description and the screenshots shared, it looks like you are using the Table Rate Shipping extension, which is actually the right plugin I’d recommend for this type of scenario.
If that is indeed the extension you have and you own an active license for, you can reach out to the WooCommerce.com team for support using the following link:
https://woocommerce.com/contact-us/
This support forum is focused on questions about the core WooCommerce plugin, so I’m going to close this thread now.
Forum: Plugins
In reply to: [WooCommerce] Missing customers (in WC customer list)After that, I can see the new user only in WP USER’S LIST but not in CUSTOMER’S LIST of Woocommerce.
Customer is a user role that is added to WordPress, so it is expected that all customers will appear as part of the WordPress user list.
When you reference the WooCommerce “customer list”, I’m assuming you are referring to the report found at WooCommerce > Customers. Is that correct?
If so, this is a report that shows all customers that have placed at least one order. Users that do not have any orders attached to them will not appear in that list, even if they have the “Customer” user role.
So, for example, if someone registers through the My Account page on your site, but doesn’t immediately place an order, it is expected that they will be found in the WordPress user list, but won’t appear in the customer report generated by WooCommerce, since they haven’t placed an order yet.
I hope this helps clarify things.
Forum: Plugins
In reply to: [WooCommerce] Shipping Charges Based on Variation Selected@skaejaz06 I’m not fully understanding your current shipping setup and what you intend to achieve. Can you provide more details about how you currently have shipping set up? Are you using flat rates to determine charges, or is there a plugin involved to charge per-product shipping?
The more details you can provide, including screenshots, of the current setup and how you want it to eventually work, the more accurate our suggestions can be.
Forum: Plugins
In reply to: [WooCommerce] Duplicated order ID causes wrong Payment statusCan you confirm if the order IDs are indeed duplicated? For example, do you see two orders with the 60181 ID?
Additionally, can you confirm if you are using any plugins that might be customizing or editing the way order IDs are generated? For example, a type of plugins that do this are the ones that add sequential order numbers.
Please share a copy of your system status report. You can find it under WooCommerce > Status > Get system report > Copy for support.
Forum: Plugins
In reply to: [WooCommerce] image gallery features not workingBut the problem is that not even basic features like those about image views are working. Is there any missing settings or these things can only be achieved with extra plugins?
Can you clarify of which features exactly are you referring to when you say “image views” aren’t working? Is it that you are not able to add images to a product, or do you add images and they don’t display in the product page?
A product image gallery is included as one of the features of WooCommerce core, so no extra plugin is needed to have that display on a product page. However, how those display is largely dependent on your theme. It might be that your theme has compatibility issues that stop the single product page from displaying those elements.
I’d recommend testing with the default WooCommerce theme, Storefront, to see if those display correctly then.
Forum: Plugins
In reply to: [WooCommerce] Export not available in version 4.3.0@avadmin1984 Thank you for sharing the System Status Report!
The page you linked to is the documentation for the paid WooCommerce Customer / Order / Coupon Export extension. This is an additional plugin that adds extra functionalities not included in the core WooCommerce plugin out of the box.
On the report you shared above I see that you do not have that plugin installed on your site, so that is the reason you are not seeing those options on your site. To add that customer/order export feature you’ll have to purchase and install the extension.
I hope this helps clarify things!
Forum: Plugins
In reply to: [WooCommerce] Shipment Tracking for individual items within an Order@dz00 Out of the box, the fulfillment status is linked to the entire order, not to individual products. For this same reason, all the Shipment Tracking plugins I’m aware of work for the entire order, and not per product.
I’m not aware of any ready-made plugins that add this type of functionality, and a quick internet search didn’t give me any relevant results. This does sound like something that would have to be custom coded for your site.
I’ll leave this thread open for now, in case other users from the community have any suggestions for plugins that I may not be aware of.
Forum: Plugins
In reply to: [WooCommerce] csv import challengeThe column header names are different than what is expected by default in the import process. You’ll need to make sure that they are being mapped to the correct field after the file is uploaded.
These are the titles that the plugin expects by default:
Attribute 1 name
Attribute 1 value(s)
Attribute 1 visible
Attribute 1 globalThese are the ones in your CSV file:
Attribute name
Attribute value(s)
Attribute visiblity
Is a global attribute?Try reviewing all the column titles and re-import once fixed. If you want to make sure the formatting is correct on all of them, I’d recommend creating a variable product manually through the dashboard, and then exporting the file to verify how the plugin formats it.
Forum: Plugins
In reply to: [WooCommerce] shop page sorting@sachinjogchand Can you share more details about the issues you are having with the price filter? I did some tests on your site but it did seem to be filtering products by price.
Forum: Plugins
In reply to: [WooCommerce] Email Order add category@davidepana I’m confused by this part of your message:
I have already tried to set the product category in the email, but when the product has multiple categories assigned, I display them all!
Out of the box, at no point during the checkout process does the customer have to select a product category. Categories are taxonomy elements attached to the product automatically, so a customer is not required to make any selection. Are you using a special plugin that adds this feature on your site?
Forum: Plugins
In reply to: [WooCommerce] Translation IssueCan you share a full-screen image of that section in the context of the dashboard? I was trying to see if I can reproduce this on a site of my own, but I’m unsure of what I’m looking at in that screenshot or where can that be found.
Forum: Plugins
In reply to: [WooCommerce] WooCommerce Refund Solution@solveo Thanks for elaborating. There are tools like Smart Refunder which would help you automate the process for customers to request refunds, but that won’t work for exchanging products.
Based on your description, though, and how customers will be required to enter information about the past and new orders, it sounds like this might be better suited for a form and not a product? Perhaps you can create a form where customers enter this information, and then you can manually make the changes in the customer’s order.
There are plenty of Forms plugins out there, so you might want to do a bit of research around that.
Forum: Plugins
In reply to: [WooCommerce] I updated woocommerce and then it disappeared!I agree following the steps described above is the way to go.
For future reference, please note that it’s always best to test updates on a staging version of your site first. And then, before applying them to your production site, create a full-site and database backup before making any updates to your site. That way if anything fails, you can easily restore the latest backup.
A staging site is a clone of your live website that we could modify without risking any changes or damages to your actual site. You can create a new staging environment using a plugin like WP Staging – this will let you deploy a copy of your website with minimal work.
Forum: Plugins
In reply to: [WooCommerce] WooCommerce Refund SolutionI’m not sure of what you mean when you say you’ll create a product “for refunds”.
It does sound like you are mainly wondering about the struggle of creating all those variations in bulk. Note that you can use the built-on product importer to create products in bulk, including variations, which will normally be a faster way to do that than manually creating them.
You can read documentation on how to use the CSV importer here:
https://docs.woocommerce.com/document/product-csv-importer-exporter/#section-4
Forum: Plugins
In reply to: [WooCommerce] How to change destination for WooCommerce Customer Export@strawmr The documentation for that feature can be found here.
As noted in the text there:
If your selected date range results in a data set that spans more then one page in the table, your CSV download will be processed as a background job by WooCommerce. Once the data is ready to be downloaded, an email will be sent to the address that is attached to your WordPress account with a link to download the file.
So, if they want that to be emailed to a different address, they would have to change the email address of the account they are using when they click the Download button.