Md Abdullah Al Arif

Hi @dharangokul143,

Thanks for contacting us. If you use multiple add-ons in one platform, it may conflict with your environment. I would request to run a conflict test with the following steps:

• Switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.
• If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugins. To troubleshoot the issue, please deactivate other plugins except for ElementsKit, and Elementor to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

Regards

Arif

Hi,

I sent you the screenshot of how it was looking. Anyway, Thanks for activating the MetForm and sharing the form page again. I can see there is a React DOM error on the console (screenshot).

The DOM Error most of the time appears due to-

• Using HTML Markup on the Form. Since our Metform is developed using the REACT framework, it will not parse the Invalid HTML/External HTML Markups/Symbol character and as a result, the form will not display on the Frontend or give this type of error. Most often, the Markups come from external widgets like- The text Editor Widget. Please check the console of that page you have integrated the Metform. Removing those external HTML/Widgets/Invalid symbols from the form will solve the issue.
• Caching plugin. Sometimes, the Caching plugin Minifies one of the core files of MetForm and that causes the form to not appear on the Frontend and stop working. Since the Metform is already minified for giving the best performance, it doesn’t require any additional modification. So as you are using an optimization or caching plugin, can you please check by disabling that? If that solves your issue.

Kind Regards,
Arif

Hi @chris15326 ,

We have a 14-day money-back guarantee according to our Refund Policy (screenshot). We replied to your every single query since the purchase and never encountered any issues at all.

We sent you the refund policy and you’re aware that it’s beyond our policy if “you simply change your mind.” (screenshot).

After that, you requested to cancel the subscription instead of the refund. We’ve already canceled your subscription and informed you respectively.

Still, we are happy to help. I hope you will rethink the review. A one-star review can directly affect the reputation. We expect your gracious cooperation in this matter.

Best Regards,
Arif

Hi @webgirish,

Thanks for reaching out to us. I’ve checked your site, it seems alright. Only the active nav is changing the color, not all navigation (screenshot). If you change the color for the active nav, it’ll appear on the active nav only. Make sure that there is no other color selected from your Theme or custom CSS end.

Regards

Arif

Hi @alexisfontana74,

Thanks for sharing the update with the screenshot. I’ve got your point now. If you turn off the label, it will show the default input type only. I would request to use the label enabling. It will solve your issue. In the meantime, I will discuss the matter with our Development team if there is any way to improve the UX.

Regards

Arif

@alexisfontana74

Thanks for contacting us. Make sure you are using a unique name for each field (video). It should appear what Label Name and Value is inserted in the form field.

Check that you’re using the latest versions of the Elementor and MetForm plugins.

Clear all the cache from your website including any plugin, browser, server, or CDN (eg. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one.

Try with different email address like Gmail instead of your present email and see if the issue persists.

Regards

Arif

Hi @mhasan,

Thanks for reaching out to us. I’ve seen the ratings line, yes it’s getting some extra margin. Please use this custom CSS to Appearance > Customize > Additional CSS:

.xs-review-overview-list.custom-rat .border-div {
margin: 0px 0px !important;
}

Hope it will resolve the issue.

Regards

Arif

Hi @bjschoonheim1998

Thanks for reaching out to us. I’ve checked your site. I can see all of your forms are appearing fine Service page, Contact page, and Subscription in the footer.

It may happen due to the cache plugin, if you’re using one. Let me know if you need further assistance regarding the issue.

Best Regards

Arif