Md Abdullah Al Arif

Hi @thomas1999,

Hope you’re doing fine. In this regard, you can seek troubleshooting assistance from your hosting support. Let us know what they think about the problem as well.

Kind Regards

Arif

Hi @thomas1999,

Greetings! Sorry for the inconvenience.

Please make sure that there is no internal conflict with the Theme or Plugins you’re using. I would suggest running a conflict test with the following steps:

1. Switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists.

2. If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugins. To troubleshoot the issue, please deactivate other plugins except for ElementsKit, and Elementor to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

3. Try after changing the permalink from Settings.

Let us know your update, please.

Best Regards,
Arif

Hi @mmazhari

Thanks for sharing the details. According to your site performance, I can see the MegaMenu is loading within as usual time even lower than other elements (screenshot).

I would like to inform you that we have implemented industry-standard code practices as well as minified, optimized code to get the best out of it. To get the lightweight of the plugin you can disable the widgets and modules that you are not using on your site. That will disable all associated assets of those widgets to improve your site loading speed. Please check this screenshot.

Kind Regards

Arif

• This reply was modified 2 years, 6 months ago by Md Abdullah Al Arif.

Hi @carreprint,

I apologize for the inconvenience. We are concerned about the issue. It’s happening due to the latest versions of the Elementor. If you notice the error file location, it belongs to the Elementor end. The same issue appeared a few months ago but it resolved automatically after the Elementor version update.

As a workaround solution, please disable the module from ElementsKit > Module > One Page Scroll (screenshot), if you are not using the “One page scroll” and see if the issue exists or not.

Our Dev Team is highly alert regarding the issue. If there are any solutions from our end, we will let you know the update respectively. I appreciate your kind cooperation and patience.

Kind Regards,
Arif

Hi @agrajal,

Above mentioned issue has been fixed on our end. It will be updated on our next plugin releases. Stay with us.

Your time and effort is highly appreciated.

Thanks

Arif

Hi @mmazhari,

Thanks for reaching out to us. I’ve checked your site, it seems right to me. But I barely know how much it’s affecting your CLS (Cumulative Layout Shift) core web vitals. It would be great if you kindly elaborate on the difference in your site performance. In the meantime, you can apply the following steps:

Clear all the cache from your website including any plugin, browser, server, or CDN (eg. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one.

After that regenerate the CSS and Sync Library from Elementor > Tools (screenshot) and make sure that you’re using the latest versions of the plugins.

Regards

Arif

Hi @alexisfontana74,

We barely find this type of issue with Gmail. Gmail is the most convenient way to receive email. Please check your spam/junk folder on your Gmail end, if the email reaches there. Also, check your SMTP status on your server end with this plugin.

Regards

Arif

Hi @juanchopaul23,

Be informed that responsive breakpoints work from the ElementsKit Nav Menu widget controller only (screenshot). The custom breakpoints from Elementor won’t work over the ElementsKit Nav Menu widget. I apologize for the inconvenience you have had.

Our team is concerned about the matter. Hope the custom breakpoints will be added to the ElementsKit Nav Menu widget in our future plugin update. Stay with us.

Best Regards

Arif