Facebook

Hi @promocot,

What is your website URL?

Regards
Facebook Team

Hi @onetechway,

Thanks for the question. Based on our check, it looks like you manage to install the Chat Plugin successfully. https://prnt.sc/tmrl7s

Kindly let us know if you have other issues/questions.

Regards
Facebook Team

Hi @jademinx9,

Looks like the issue here is on your website not being accessible, not specifically on the Chat Plugin. Based on our check, it seems like some misconfiguration on the website end specifically on the http version of the website. I do see that the https version of your website is accessible. https://prnt.sc/tm2wjh

Once you have that issue fixed by contacting your WordPress/ your domain hosting, you should then be able to continue with installing the Chat Plugin.

Regards
Facebook Team

Hi @internass,

Thanks for providing the website url. When you setup the chat plugin via wordpress and specify the greeting text, it is by default only configured for logged-in user. That is the reason why for logged out user/browsing in incognito mode, you are seeing that the default greeting text is shown which is in English.

To change that, you will need to make a minor change on the facebook-messenger-customer-chat.php file. You will need to add the logged_out_greeting properties and specify the logged-out user greeting text.

Example on how to do it: https://prnt.sc/tlhtps

We also support other form of customization and the way to do it is very similar to the above, you will need to identify certain properties you would like to change and specify it in the messenger-customer-chat.php file. https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/#customization

Regards
Facebook Team

Hi,

Thanks for the question. Guest Mode feature for the Chat Plugin is currently being rolled out in stages. Some pages may already have access to this feature. You can check that by going to your Facebook Page Settings –> Messaging –> Add Messenger to your website –> Get started. If your page has access to it, you will see the “Guest Mode Status” toggle.

Regards
Facebook Team

Hi @pritomdip,

Based on our check (https://prnt.sc/tjrzx1), it seems like you don’t have the chat plugin installed? Could you double check on it?

Regards
Facebook Team

Hi,

Thanks for the feedback. The Chat plugin is currently applied to all pages by default. You can however customize it to only showing it on specific pages that you want.

In order to do that, you will have to leverage WordPress function “is_page” and only load the plugin only on pages that you want.

https://developer.wordpress.org/reference/functions/is_page/

Here are the steps:
– Find the plugin file (facebook-messenger-customer-chat.php)
– Edit Plugin
– Add an if condition to indicate the page you want to show the plugin. https://prnt.sc/tjrtvc

Hope it helps.

Regards
Facebook Team

Hi,

Thanks for the question. Could you share the website url where you are facing this issue so we can take a look?

Regards
Facebook Team